Knightdale Gymnastics is seeking an energetic, organized, and highly dependable Administrative & Activities Director to help create an exceptional experience for the families we serve. This position combines administrative responsibilities with hands-on leadership of our special activities, including Open Gym, Tot Time, and Birthday Parties. The ideal candidate is equally comfortable managing registrations and responding to emails as they are welcoming families, interacting with children, and helping create a fun and engaging atmosphere in the gym. We are looking for someone who takes initiative, pays attention to details, communicates exceptionally well, and takes ownership of their responsibilities. This person should be able to recognize what needs to be done, prioritize tasks, and follow through without needing constant direction. This job requires weekend work on Fridays and Saturdays. Administrative Responsibilities Answer incoming phone calls and assist families with questions about programs, schedules, registration, and policies. Monitor and respond to customer emails in a timely, professional, and friendly manner. Process gymnastics registrations and assist families with enrollment. Provide knowledgeable assistance to current and prospective families regarding available programs. Maintain accurate customer and registration information. Follow up on registration questions, enrollment issues, and other customer needs. Communicate important information to appropriate staff members and ensure issues requiring follow-up are not overlooked. Assist with additional administrative projects and office responsibilities as needed. Maintain an organized workspace and systems for tracking outstanding tasks and follow-up. Activities Responsibilities Oversee and actively participate in Knightdale Gymnastics activities including: Open Gym Tot Time Birthday Parties Other special events and activities as assigned Responsibilities include: Welcome families and children and help them feel comfortable and excited to participate. Create a fun, positive, and engaging environment. Interact actively with children rather than simply supervising activities. Provide excellent customer service to parents and guests throughout their visit. Help prepare activity areas before events and ensure they are cleaned and reset afterward. Ensure activities operate according to gym procedures and safety expectations. Take ownership of the overall customer experience during assigned activities. Identify opportunities to improve activities, organization, efficiency, or the family experience and bring ideas and solutions forward. Coordinate staffing for activities that require multiple team members, ensuring appropriate coverage and communicating schedules and expectations to assigned staff.

Pay:

$35,000.00 - $40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person