JOB POSTING

Position Title:

Mountain Sports School Winter Snowboard Supervisor Department:

Mountain Sports School Reports To:

MSS Manager Classification:

Winter Seasonal, Full-Time FLSA Status:

Exempt Position Overview The Mountain Sports School Winter Supervisor plays a pivotal role in delivering exceptional guest experiences, developing instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School. This is a frontline leadership role with daily responsibility for coaching instructors, managing logistics, resolving issues, and collaborating across departments to meet business and guest service goals. Job Duties Responsible for delivering exceptional guest experiences, developing instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School Actively maintain service standards across meeting and lesson areas Model exceptional guest service and lead by example Coach instructors on delivering exceptional guest service to students and parents Manage performance of instructors to ensure all job goals and expectations are successfully achieved, including recognition of high performers and conducting coaching conversations to support employees in performance improvement as needed Oversee daily operational functions including guest check-in, class splits, lesson assignments, lunch transitions, and end-of-day check-out Manage weekly and daily staff scheduling based on forecasted business needs and real-time conditions Coordinate staffing across all product zones to maximize efficiency and product delivery Provide timely, constructive feedback and documentation regarding job performance, max teach level, guest service, work assignments, and safety Collaborate with the MSS Training Team to align instructor training programs with technical, teaching, and people skills needed to achieve business objectives Deliver and oversee staff training related to operational logistics, safety, and guest service expectations Conduct regular on-snow clinics throughout the season Provide hiring manager with seasonal hiring projections and assist with onboarding and assessment of new instructors Manage staffing and logistics for seasonal programs, passholder programs, camps, and corporate groups Administer and troubleshoot MSS payroll to ensure accurate and timely compensation Manage daily callouts and respond to scheduling requests to ensure appropriate staffing levels Interface with guests to resolve concerns or issues professionally and efficiently Clearly communicate with staff to relay policies, set expectations, and deliver operational updates Support staff development by identifying high performers for growth opportunities and underperformers for targeted coaching Monitor and update individual instructor profiles Document and support employee injury incidents in coordination with Worker's Compensation policies and HR Work across multiple product zones to ensure operational consistency and guest experience alignment Have a presence on-hill to support instructors, trainers, coworkers, and guests Contribute to the development and implementation of MSS programs, processes, and products that enhance the guest and employee experience Participate in pre-season and post-season training and planning workshops Teach private or class lessons as needed to support business goals Assist with the design, signage, and organization of meeting areas - Employees are held accountable for all duties of this job - Are you the right fit? Below are some traits an exemplary candidate possesses: Strong interpersonal and conflict resolution skills Clear and persuasive verbal and written communication skills Ability to lead calmly and confidently under pressure Working knowledge of

PSIA/AASI

American Teaching System Minimum intermediate skiing or snowboarding ability Self-directed with a strong work ethic Adaptable and professional in a dynamic environment Ability and commitment to deliver exceptional guest and employee experiences Proficient in Microsoft Office Suite and operational software (e.g., scheduling, payroll systems) Foster a respectful, inclusive, and collaborative workplace culture Strong collaboration skills with the ability to maintain open communication with staff, managers, and senior leadership Ability to lift up to 50 lbs Physical ability to ski or snowboard for several hours per day High school diploma, GED, or equivalent required Minimum of 2 years teaching skiing or snowboarding in a mountain resort ski school environment required

PSIA/AASI

Level 2 certification (or international equivalent) preferred Previous leadership or supervisory experience in resort operations or snowsports instruction preferred Expected Hours of Work This job is seasonal full time and typically works during daytime business hours for 5 days per week. Work will be required on weekends and holidays and occasionally in the evening. Schedules and hours may fluctuate depending on business need. Benefits & Perks Free JHMR ski pass Free START bus pass Ski as part of the job! F&B and Retail discounts. Health and wellness discounts. Pro-deals through Expert Voice, Outdoor Prolink, POC, and more! Additional pro deals through

PSIA Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AAP/EEO STATEMENT

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