Job Summary Join our dynamic team as a Customer Service Ticket Agent, where your enthusiasm and multilingual skills will drive exceptional support for our diverse clientele. In this role, you will be the frontline ambassador, managing customer inquiries, resolving issues efficiently, and ensuring smooth communication across various languages and cultures. Your proactive approach and organizational prowess will help us deliver outstanding service in the fast-paced air transportation and logistics industry. This paid position offers an exciting opportunity to develop your management and customer service expertise while making a tangible impact on our clients' experience. Duties Respond promptly to customer inquiries via phone, email, or chat, providing clear and empathetic assistance in multiple languages including Vietnamese, Greek, Arabic, Italian, Mandarin, Korean, Hebrew, Tagalog, Danish, Gujarati, Hindi, Khmer, Punjabi, Portuguese, Dutch, Japanese, Thai, Russian, Turkish, Polish, Cantonese, French, Urdu and English. Manage and prioritize support tickets efficiently using reservation systems and ticket management software. Resolve customer issues related to baggage handling, flight delays, lost items or other air transportation concerns with professionalism and a focus on customer satisfaction. Collaborate with internal teams to escalate complex problems and ensure timely resolution while maintaining compliance with Federal Aviation Regulations and security protocols. Document all interactions accurately through data entry and maintain detailed records of customer communications and resolutions. Assist in training new team members by sharing best practices in conflict management and communication skills. Support logistics operations by coordinating with baggage handling teams and ensuring adherence to safe lifting practices during heavy lifting tasks when necessary. Qualifications Multilingual proficiency in at least three languages from the following list: Vietnamese, Greek, Arabic, Italian, Mandarin Chinese (including Cantonese), Korean, Hebrew, Tagalog, Danish, Gujarati, Hindi, Khmer, Punjabi, Portuguese, Dutch, Japanese, Thai or Russian. Prior experience in customer service or administrative roles within aviation or hospitality industries is highly desirable. Strong computer skills including familiarity with reservation systems and data entry applications. Excellent communication skills with the ability to handle conflict management effectively under pressure. Demonstrated organizational skills with a keen eye for detail in documentation and record keeping. Basic math skills for processing transactions or calculations related to baggage handling or ticketing. Supervising experience or leadership qualities are a plus for potential growth within the team. Ability to perform heavy lifting safely when required and adhere to safe lifting practices. Knowledge of Federal Aviation Regulations (FARs) relevant to air transportation is advantageous but not mandatory. Join us if you're passionate about delivering top-tier customer service in a multilingual environment! We value energetic individuals who thrive on helping others while developing their management skills in a vibrant industry setting. This is a paid opportunity designed to empower your career growth while ensuring our clients receive the best support possible!

Pay:

$23.47 - $28.27 per hour

Work Location:

In person