PM Spa Reservations Agent

Job Summary:

Provides customer service in a friendly, efficient, and professional manner to all guests.

DUTIES AND RESPONSIBILITIES

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Answer phones in a courteous and professional manner. Greeting all guests entering the Gift shop and providing directions to the treatment center for all spa guests. Process, confirms, cancels, reschedules reservations Knowledgeable of spa menu, packages, skeleton of times and products. Able to perform spa attendant duties. Able to perform cashier duties. Creates all spa packages itineraries and coordinates with other departments to deliver services expected. Stock on spa package forms, vouchers and all other supplies. Assists gift shop manager with retail tasks. Understands general information about the facilities. Produces reports as requested. Maintains the cleanliness and neatness of work area. Completes daily duties check list Reports any unusual occurrences or requests to the department head or manager on duty Performs other duties as assigned by manager

QUALIFICATIONS

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Excellent customer service skills. Working knowledge of payment methods. Proficiency with figures Able to work holidays, weekends and evenings. Able to speak, read, write and understand the primary language (s) used in the workplace. Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc. Proficient on Microsoft Word, Excel and MindBody

PHYSICAL/MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously Ability to work in stressful situations Ability to maintain friendly demeanor when working on fast paced environment. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents and mineral water sulfur odor. Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time