Essential Job Functions:

Conduct all telephone interactions and reservations in accordance with Forbes/Preferred service standards. Greet internal and external calls within 3 rings, promptly and politely. Anticipate and handle all guests' special requests and needs. Identify and create opportunities for up-selling on guest room reservations whenever possible. Maintain an up-to-date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions. Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.

INCENTIVE PROGRAMS

Apply your sales skills to upsell room types and earn additional monetary incentives. Earn monetary incentives through our \"secret shopper\" program when you demonstrate exceptional guest service skills. Other duties as requested by manager.

Qualifications:

Previous hotel reservations and/or customer service experience highly preferred, but not required. Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products. Ideal candidate is someone who can balance working at an efficient, steady pace while maintaining a warm and guest-focused demeanor. Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.

Perks & Benefits:

Medical, dental, and vision insurance options

Paid time off (PTO)
Paid holidays (including associate's birthday)
Paid sick leave Aflac supplemental insurance options 401(k) with Company match RTD EcoPass 50% employee discount in Spa and restaurant Discounted associate room rate Requires Full Time employment status Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME POSITION AVAILABLE APPLICATION DEADLINE

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