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Reservation Call Center Agent (Flexible)

Job

Rosen Hotels & Resorts

Orlando, FL (In Person)

Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/26/2026

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Job Description

Reservation Call Center Agent (Flexible) Rosen Hotels & Resorts - 4.1 Orlando, FL Job Details Full-time 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Qualifications Customer communication Employee relationship building Computer skills
Full Job Description Summary:
The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships.
Responsibilities:
Book reservations for guests and travel agents. Respond to guest inquiries in a friendly manner. Provide information on availability, accommodation, and amenities. Accurately enter reservations using automated systems. Promote hotel services and offerings to potential guests. Comply with the company's drug-free and tobacco/nicotine-free policy. All other duties as assigned.
Experience/Qualifications:
6 + months of customer service experience preferred. Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently Must be able to legally work in the USA. Education and Certification(s)/License(s): High school diploma or equivalent preferred. Discover Life at
Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation Paid Personal Days Tuition Reimbursement Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Family Outreach Center and Many More Benefits Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry. We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.