Reservation Call Center Agent - 6976

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Operations Building | Reservations | Full Time

Posted 8 days ago

Description

Summary:

The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must have strong communication and listening skills, computer proficiency, and the ability to collaborate and build relationships.

Responsibilities:

Book reservations for guests and travel agents

Respond to guest inquiries in a friendly manner

Provide information on availability, accommodation, and amenities

Accurately enter reservations using automated systems

Promote hotel services and offerings to potential guests

Comply with the company's drug-free and tobacco/nicotine-free policy

All other duties as assigned

Experience/Qualifications:

• 6 + months of customer service experience preferred.
• Candidate must be available to work a flexible schedule of morning, midshift and evening shifts.
• Ability to lift 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

High school diploma or equivalent preferred.

Discover Life at

Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

Affordable Health and Dental Insurance

On-site Medical Center

Competitive Compensation

Holiday Pay

Birthday Pay Paid Vacation and Personal Days

Tuition Reimbursement and Higher Education Scholarships

401(k) Retirement Savings Plan

Childcare Financial Assistance

Hospitality and Dining Discounts

Access to our Family Outreach Center

Excellent Career Growth Opportunities

And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.