Reservationist

Reservationist Southern Belle Vacation Rentals - 3.0 Savannah, GA Job Details Full-time $22 an hour 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Computer operation Google Workspace Google Sheets Google Docs Texting/chatbox tools Performance Reporting English High school diploma or GED Attention to detail Property management systems (PMS) macOS Telephone systems Hospitality online booking platforms AI-driven automation Technical Proficiency Excel data analysis Full Job Description We are seeking a highly tech-savvy, detail-oriented Reservationist to support guest booking experiences for vacation rentals in Savannah and Tybee Island. This role blends guest communication, sales, and data-driven decision-making with modern tools and automation. This individual will leverage platforms such as ChatGPT, Streamline, RingCentral, and Google Workspace (Sheets & Docs) to efficiently manage reservations, respond to guest inquiries, and optimize booking performance. The ideal candidate is a fast, accurate typer who can process information quickly, communicate clearly, and confidently utilize AI-powered tools. Key Responsibilities Guest Communication & Sales Manage high-volume inbound and outbound guest communication via phone, text, and email using RingCentral and integrated systems Respond to reservation inquiries, confirmations, modifications, and guest questions with speed and accuracy Utilize AI tools (including ChatGPT and similar platforms) to draft, refine, and personalize guest communications Apply sales strategies and upselling techniques to maximize bookings and revenue AI & Technology Utilization Leverage AI-powered tools to streamline workflows, improve response times, and enhance the guest experience Operate within Streamline (PMS) to create, modify, and manage reservations and guest profiles Use Google Sheets and Docs to track booking data, maintain reports, and organize operational workflows Analyze reservation trends, pricing, and guest behavior using data-driven insights Operational Support Enter and manage reservations with high accuracy and strong attention to detail Coordinate maintenance requests and operational needs through internal systems Maintain up-to-date knowledge of local events, promotions, pricing strategies, and property availability Ensure all guest information is complete, accurate, and compliant with company standards Guest Experience Provide clear directions, property details, and local recommendations Resolve guest concerns professionally with empathy and efficiency Escalate complex issues appropriately while maintaining ownership of the guest experience Required Skills & Experience Previous vacation rental, hospitality, or reservation experience required Strong proficiency with: AI tools (including ChatGPT or similar platforms) Streamline PMS or comparable systems RingCentral or VoIP communication platforms Google Sheets & Docs (data tracking and reporting) Mac operating systems Fast and accurate typing skills (high WPM with strong attention to detail) Excellent written and verbal communication skills Strong multitasking and data-processing abilities Ability to quickly learn and adapt to new technologies Qualifications High School Diploma or equivalent required; some college preferred Fluent in English (additional languages are a plus) Previous call center or high-volume communication experience preferred Strong analytical, organizational, and problem-solving skills Physical & Work Requirements Prolonged computer use on a Mac-based system Ability to manage multiple systems, screens, and communication channels simultaneously Occasionally lifting up to 50 lbs Availability to work nights, weekends, and holidays as needed

Job Type:

Full-time Pay:

$22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Savannah, GA (Required)

Work Location:

In person