Airline Ticket Agent Egyptair - 3.9 Chicago, IL Job Details Full-time $22 - $32 an hour 1 hour ago Benefits Health insurance Dental insurance Life insurance Qualifications Customer communication Airline passenger inquiry management English Bachelor's degree Attention to detail Aviation Reservation systems

Full Job Description Job Summary:

The Ticketing Agent assists passengers with booking, purchasing tickets, handling flight reservations, changes, and cancellations. They process payments, ensure compliance with airline policies, and provide information about flights, baggage, and schedules. The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Customer service experience in the travel industry is preferred.

Requirements and Qualifications:

Bachelor's degree or equivalent higher education qualification. Good knowledge and experience in using airline reservation systems. Previous experience in reservation and ticketing is preferred, particularly with an airline or travel agency. Good communication and customer service skills. Good command of English. Good appearance and professional attitude.

Duties and Responsibilities:

• Assist passengers with booking, purchasing, and modifying airline tickets, ensuring accurate flight information and customer details.
• Handle ticket changes, cancellations, and rebooking requests, providing solutions that align with airline policies.
• Provide excellent customer service by addressing passenger inquiries about flights, baggage, schedules, and travel requirements.
• Process payments for ticket purchases, refunds, and exchanges, ensuring compliance with financial and airline procedures.
• Issue boarding passes, seat assignments, and provide necessary travel documents to passengers.
• Ensure accurate data entry into the reservation system and maintain updated passenger records.
• Assist passengers during the check-in process and offer guidance on airport procedures.
• Communicate flight updates, delays, or cancellations to passengers in a timely and professional manner.
• Work collaboratively with other team members to ensure smooth operations and a positive customer experience.
• Adhere to airline policies, safety protocols, and regulatory requirements to ensure safe and efficient ticketing operations.
• Handle special requests, such as seating preferences, special accommodations, or unaccompanied minors, with care and attention.
• Maintain a calm and professional demeanor in high-pressure situations to ensure customer satisfaction.

Job Type:

Full-time Pay:

$22.00 - $32.00 per hour

Benefits:

Dental insurance Health insurance Life insurance

Experience:

Airline ticketing: 1 year (Preferred)

Language:

English (Preferred)

Work Location:

In person