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Senior Cargo/Sales Reservation Agent - ORD
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Emirates SkyCargo
Chicago, IL (In Person)
$61,710 Salary, Full-Time
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Job Description
Job Description Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better . As one of the most recognised and admired brands globally, we're driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce. Selectively accept reservations and regularly update the reservation system in respective shifts and attend to customers and their complaints. Accept reservations up to final destinations using independent judgement considering all parameters like density mix, loadability, commercially important cargo and traffic trends in order to obtain optimum yield. Attend to customers and their complaints diligently and initiate tracer action and follow-up to maintain high service levels. Compile statistics relating to reservation trends, transfer connection, yield and seasonal variations to provide management relevant information. Quote rates and answer queries on flight, schedule, tariff and shipment status in order to provide service to customers. Create and update import and departure records as well as inform customers with relevant post flight status of their shipments to provide service to customers and accurate information to network stations.