Airline Reservation Agent Egyptair - 3.9 New York, NY Job Details Full-time $20.07 - $22.25 an hour 3 hours ago Benefits Health insurance Dental insurance Life insurance Qualifications Customer communication Interpersonal skills Airline passenger inquiry management Client inquiry handling English Attention to detail Airline regulations compliance Aviation Patience Reservation systems

Full Job Description Job Summary:

The Ticketing Agent assists passengers with booking, purchasing tickets, handling flight reservations, changes, and cancellations. They process payments, ensure compliance with airline policies, and provide information about flights, baggage, and schedules. The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Customer service experience in the travel industry is preferred.

Requirements and Qualifications:

• Previous customer service experience, preferably in the travel or airline industry.
• Strong communication skills, both verbal and written, to interact effectively with passengers and team members.
• Excellent attention to detail and accuracy when processing tickets and customer information.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using reservation systems, ticketing software, and basic office applications.
• Strong interpersonal skills with a customer-focused mindset and the ability to stay calm under pressure.
• Basic knowledge of airline policies, ticketing procedures, and travel regulations.
• Strong problem-solving skills to address customer inquiries and resolve issues efficiently.

Duties and Responsibilities:

• Assist passengers with booking, purchasing, and modifying airline tickets, ensuring accurate flight information and customer details.
• Handle ticket changes, cancellations, and rebooking requests, providing solutions that align with airline policies.
• Provide excellent customer service by addressing passenger inquiries about flights, baggage, schedules, and travel requirements.
• Process payments for ticket purchases, refunds, and exchanges, ensuring compliance with financial and airline procedures.
• Issue boarding passes, seat assignments, and provide necessary travel documents to passengers.
• Ensure accurate data entry into the reservation system and maintain updated passenger records.
• Assist passengers during the check-in process and offer guidance on airport procedures.
• Communicate flight updates, delays, or cancellations to passengers in a timely and professional manner.
• Work collaboratively with other team members to ensure smooth operations and a positive customer experience.
• Adhere to airline policies, safety protocols, and regulatory requirements to ensure safe and efficient ticketing operations.
• Handle special requests, such as seating preferences, special accommodations, or unaccompanied minors, with care and attention.
• Maintain a calm and professional demeanor in high-pressure situations to ensure customer satisfaction.

Job Type:

Full-time Pay:

$20.07 - $22.25 per hour

Benefits:

Dental insurance Health insurance Life insurance

Experience:

Airline ticketing: 1 year (Preferred)

Language:

English (Preferred) Ability to

Commute:

New York, NY 10004 (Required)

Work Location:

In person