Consumer Support Ticket Agent

Job Overview We are seeking a detail-oriented and customer-focused Consumer Support Ticket Agent to assist customers by responding to support inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, organized, patient, and comfortable working with ticketing systems and support tools. Key Responsibilities Respond to customer support tickets via email, chat, or help desk platforms Investigate and resolve customer issues in a timely and professional manner Escalate complex or unresolved cases to appropriate departments Maintain accurate records of customer interactions and resolutions Follow company policies, procedures, and service standards Provide product or service information to customers Monitor ticket queues and prioritize urgent requests Identify recurring customer issues and report trends to management Ensure customer satisfaction through clear and empathetic communication Qualifications High school diploma or equivalent required Previous customer service or help desk experience preferred Strong written and verbal communication skills Ability to multitask and manage time effectively Comfortable using CRM or ticketing systems Problem-solving and conflict-resolution abilities Basic computer proficiency and typing skills Ability to work independently and as part of a team

Pay:

$24.15 - $29.67 per hour

Benefits:

401(k) Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Eureka, MO 63025