Job Purpose To provide expert support on all flight-related tasks for internal departments, including Sales, Concierge, Product, Support and others, with a strong focus on complex international reservations, ticketing, exchanges and post-ticket servicing.

Accountabilities:

• Booking, pricing and ticketing domestic and international itineraries through Galileo GDS and external systems, with a strong emphasis on complex international air travel
• Managing post-ticket servicing, including voluntary and involuntary exchanges, reissues, fare differences, penalties, refunds and schedule changes, in line with airline rules and ARC requirements
• Working with consolidators to deal with post-ticketing queries on existing bookings
• Administration to include updating bookings, financial statements and other information
• Sourcing alternative flights for passengers that have been affected by schedule changes, irregular operations
• Accurately quoting airfares for inside and outside system range flights
• Booking and maintaining staff personal and business travel requests
• Liaising with external suppliers - airlines - to ensure maximum customer satisfaction
• Working with internal departments including product, sales and operations to deliver on shared goals Qualifications/ skills/ experience / knowledge
• Required experience using a Global Distribution System (GDS) for air reservations, fare pricing, ticket issuance and post-ticket service
• Hands-on ARC experience, including procedures and controls
• Strong international ticketing experience, including complex and multi-sector itineraries, fare rules, taxes, airline restrictions and schedule changes
• Galileo experience preferred; equivalent experience with another major GDS will be considered
• Previous travel industry experience in a fast-paced environment while maintaining professional, accurate service Critical Competencies
• Excellent communication and organizational skills
• Excellent attention to detail and a clear focus on quality and accuracy
• Proficient Microsoft skills, particularly Excel
• Good team-player, self-motivated and forward thinking
• Ability to manage multiple priorities
• Strong understanding of airline contracts, fare rules, ticketing procedures and quality-control requirements

Pay:

$50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Do you have GDS Experience? If so, please indicate which one you are familiar with.

Work Location:

Hybrid remote in Altamonte Springs, FL 32701