General Manager-Airport Executive Opti Staffing Group Anchorage , AK 99501

Job ID:

85827 Job Description

OPTI STAFFING GROUP IS HIRING!

Opening:

General Manager —

Airport Hospitality Venue Location:

Anchorage, AK —

Ted Stevens Anchorage International Airport Pay:

$100,000-$125,000 + incentives based on performance General Manager — Airport Hospitality Venue Lead a fast-paced airport hospitality business where speed, consistency, and commercial discipline define success. This role calls for a decisive, analytically strong General Manager with direct authority over budgets, hiring, terminations, labor deployment, operating controls, service standards, and financial performance. The ideal candidate understands the unique demands of airport hospitality: compressed guest timelines, fluctuating passenger volume, security and access requirements, limited storage, high throughput, and zero tolerance for inconsistent execution. This leader combines executive financial discipline with a highly visible operating presence.

The Mandate:

Deliver a distinctly Alaskan guest experience at airport speed while optimizing EBITDA, revenue capture, labor productivity, food quality, safety, and leadership stability. Role Scope & Leadership Expectations Own the location P&L, budget, forecast, operating plan, and recovery initiatives Exercise direct hiring and termination authority within company policy and approved staffing plans Lead front-of-house managers and partner closely with kitchen leadership Optimize throughput, queue management, table turns, check average, product availability, and service reliability Maintain airport, security, lease, access, safety, and operating compliance Build management depth and a resilient workforce able to perform through variable passenger demand Essential Duties Airport Operations Leadership Direct all daily service, bar, culinary coordination, guest flow, and retail/grab-and-go activity within the approved operating model Align staffing and production plans with flight activity, passenger volume, seasonality, irregular operations, and peak travel periods Establish clear opening, transition, peak-period, closing, recovery, and disruption procedures Maintain disciplined communication between front-of-house, kitchen, airport stakeholders, and support departments Ensure product availability and operational readiness despite security, delivery, storage, and access constraints Financial & Commercial Performance Own EBITDA, revenue, labor, cost of sales, controllable expenses, and budget variance Use sales-per-labor-hour, transactions, check average, throughput, mix, waste, and availability trends to adjust execution Build accurate forecasts and staffing plans aligned with passenger patterns and business demand Protect cash, inventory, purchasing, discount, void, comp, and approval controls Identify revenue opportunities that improve capture rate without compromising speed, quality, or brand trust People Leadership & Authority Recruit, select, onboard, coach, evaluate, and separate employees and managers with HR Set clear expectations for urgency, hospitality, attendance, safety, product knowledge, and cross-functional teamwork Develop shift leaders and managers capable of independent decision-making during peak activity and irregular operations Manage performance consistently and document corrective action promptly Create a respectful, inclusive, and accountable workplace Guest Experience & Service Reliability Design execution around travelers' limited time while preserving genuine hospitality and product quality Monitor ticket times, line length, order accuracy, service recovery, and guest feedback Empower leaders to resolve concerns quickly and appropriately Maintain a polished, clean, brand-consistent environment throughout all operating hours Compliance, Security & Risk Maintain compliance with airport badging, access, delivery, security, alcohol service, food safety, sanitation, and workplace safety requirements Ensure prompt reporting and investigation of incidents, injuries, claims, cash discrepancies, and compliance concerns Coordinate equipment, maintenance, and facility needs with airport stakeholders and Facilities Maintain inspection readiness and documented completion of corrective actions Success Measures Target Area Indicators of Success EBITDA & Flow-Through EBITDA, budget performance, revenue flow-through, controllable expenses, quality of corrective action Revenue Capture Transactions, average check, daypart/flight-bank performance, product availability, revenue growth, approved ancillary sales Throughput & Productivity Speed of service, ticket times, sales per labor hour, labor %, overtime, table turns, queue management Quality & Guest Experience Order accuracy, F&B quality, guest satisfaction, recovery effectiveness, brand presentation People & Continuity Management readiness, turnover, attendance reliability, training completion, staffing stability, cross-training Compliance & Safety Airport compliance, badging readiness, inspection results, alcohol/food safety, incidents, corrective-action closure Required Qualifications 6+ years of progressive hospitality leadership, including leadership in a high-volume, complex, or time-sensitive operation Demonstrated P&L, budget, forecasting, labor management, and profitability responsibility Experience leading managers and exercising hiring, performance-management, and termination authority Ability to obtain and maintain all airport access credentials and required certifications Availability for early mornings, late evenings, weekends, holidays, and operational disruptions Legal authorization to work in the United States Preferred Qualifications Airport concession, travel hospitality, high-volume restaurant, hotel F&B, or multi-unit experience Bachelor's degree in hospitality, business, operations, or a related discipline Experience with passenger-volume forecasting, constrained logistics, secure deliveries, and high-throughput service Food protection, alcohol service, safety, or hospitality leadership credentials Leadership Competencies Financial Acumen — interprets operating statements, forecasts, margin drivers, and capital decisions Enterprise Leadership — balances immediate operations with long-term brand, talent, and org priorities Talent Builder — selects strong leaders, sets expectations, coaches, and develops succession depth Operational Discipline — builds repeatable systems and uses data to drive consistency Executive Communication — communicates complex issues with clarity and sound judgment Integrity & Stewardship — protects resources, confidential information, safety, and trust Benefits Paid time off and paid sick leave per company policy Medical, dental, and vision plan options 401(k) eligibility (employer match discretionary) Employee discounts and complimentary manager meals Relocation, travel, or signing incentives may be available depending on candidate location and business need (subject to a written repayment agreement for early departure) Ongoing leadership development and career-growth opportunities Work Environment This role requires frequent standing and walking in an active airport restaurant, regular presence in dining, bar, kitchen, storage, and receiving areas, and extended computer and reporting use. The position may require movement of supplies and rapid response across the operation. Airport security screening and access requirements apply. Reasonable accommodations available for qualified individuals.

NEXT STEPS

Just hit the "Apply" button above and you're half-way home! Or, send your resume to JMycon@optistaffing.com or call 907-222-7009 and we'll set up a time to meet! Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement. Opti is the recruiting partner for some of the country's leading companies—offering hiring solutions you can't find anywhere else. Our recruiters will take the time to get to know you, understand what you're looking for in a job and then present job opportunities that are a good fit for your skills and experience. Meet Your Recruiter Jennifer Mycon About Anchorage, AK Ready to embark on an exciting career journey in Anchorage, Alaska? Explore our job opportunities and discover the endless possibilities for growth and success in this vibrant city. Anchorage, the largest city in the state of Alaska, offers a unique blend of urban amenities and breathtaking natural landscapes. Imagine being able to immerse yourself in the rich history and culture of the Alaska Native Heritage Center, catch a show at the Alaska Center for the Performing Arts, or witness the stunning Northern Lights at Flattop Mountain. Savor the delicious local seafood cuisine, go kayaking in the pristine waters of Turnagain Arm, or take a hike in Chugach State Park on your days off. Join us in Anchorage and experience a one-of-a-kind career adventure in the Last Frontier! Related Jobs There are currently no related jobs. Please sign up for Job Alerts . Loading... Executive Chef Anchorage, AK Kitchen Manager Anchorage, AK General Manager-APBC Anchorage, AK