Job Summary Onyx Coffee Lab - Springdale is seeking an experienced, passionate, and customer-focused Café Manager to lead our specialty coffee café. The Café Manager will oversee daily café operations, inspire and develop a high-performing team, ensure exceptional beverage quality and customer service, manage inventory and operational performance, and maintain a welcoming environment for guests. The ideal candidate is a hands-on hospitality leader with strong management skills and a passion for specialty coffee, operational excellence, and team development. Key Responsibilities Lead the daily operations of the café to ensure exceptional service, efficiency, and profitability. Recruit, train, coach, and supervise baristas and café team members. Develop staff schedules and monitor attendance, productivity, and team performance. Ensure all coffee beverages, food items, and customer service meet company quality standards. Maintain high standards of coffee preparation, espresso calibration, brewing consistency, and beverage presentation. Monitor inventory levels and coordinate ordering of coffee beans, milk, pastries, retail products, and café supplies. Manage labor costs, inventory, waste control, and daily operational expenses. Handle customer concerns professionally and ensure every guest receives an outstanding café experience. Oversee cash handling, POS operations, daily reporting, and opening and closing procedures. Ensure compliance with food safety, sanitation, workplace health, and safety regulations. Collaborate with leadership to implement promotions, seasonal menus, staff development initiatives, and operational improvements. Requirements High school diploma or equivalent required; post-secondary education in Hospitality, Business, or a related field is an asset. Previous experience as a Café Manager, Coffee Shop Manager, Restaurant Manager, or Hospitality Manager. Strong leadership, communication, and customer service skills. Comprehensive knowledge of specialty coffee, espresso preparation, brewing methods, and café operations. Experience with inventory management, budgeting, scheduling, and team leadership. Ability to work efficiently in a fast-paced hospitality environment. Excellent organizational, problem-solving, and decision-making abilities. Ability to stand for extended periods and lift up to 30 lbs. Flexible availability, including mornings, evenings, weekends, and holidays. Legally authorized to work in Canada. Preferred Skills Experience managing a specialty coffee shop or high-volume café. Strong knowledge of coffee origins, roasting, sensory evaluation, and brewing techniques. Experience training and mentoring barista teams. Proficiency with POS systems, scheduling software, and inventory management systems. Strong financial management and cost-control skills. Passion for specialty coffee, leadership, and delivering exceptional guest experiences. About the Company Onyx Coffee Lab - Springdale is dedicated to delivering world-class specialty coffee through ethical sourcing, expert roasting, and exceptional hospitality. We strive to create meaningful customer experiences by combining innovation, craftsmanship, and a passion for coffee excellence. Our team is built on collaboration, continuous learning, and professional development, providing employees with opportunities to expand their coffee knowledge, strengthen their leadership skills, and build rewarding careers in the specialty coffee industry.

Pay:

$20.00 - $25.00 per hour

Work Location:

In person