What You'll Do:

Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control. Provide excellent service and foster positive engagement with Ambassadors, customers, and donors. Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs. Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations. Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed. Ensure efficient donation intake, processing, and production practices to meet company standards. Enforce asset protection, loss prevention, and store security procedures. Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements. Authorize markdowns when appropriate and respond to sales trends and sell-through. Complete schedules, manage timecards, and ensure compliance with payroll processes. Attend required meetings and trainings; support nearby locations as needed. Work flexible shifts including evenings, weekends, holidays, and overtime as required.

What You Bring:

3-5 years of supervisory experience in a customer-focused management role; retail experience preferred. High school diploma or GED required; college degree a plus. Strong leadership ability with a track record of developing high-performing teams. Ability to manage multiple priorities independently with strong follow-through. Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel. Excellent communication, coaching, and problem-solving skills. Bilingual (Spanish/English) helpful.

Why You'll Love It Here:

Lead a team in a supportive, values-driven retail environment. Grow your leadership career with an organization committed to service and community impact. Help advance Goodwill's mission while delivering an exceptional retail experience. What's in it for you:

Hourly Rate:

$25.50 Discount at Goodwill Socal retail locations

Goodwill Perks:

Discounts on dining, retail, theme parks and movies

Employee Assistance Program:

Mental and physical wellness, financial and legal resources and career and education partners Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance 403(b) retirement plan Paid time off (PTO) and paid holidays Tuition Reimbursement Join Goodwill Southern California and lead a team that makes a difference every day. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. 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