Piazza Hospitality is seeking an experienced and dynamic General Manager to oversee hotel operations and deliver exceptional guest experiences while ensuring smooth, efficient, and profitable operations. The General Manager will provide strategic leadership across key departments, including front desk, concierge, valet, housekeeping, and maintenance. This individual will be responsible for managing financial performance, fostering employee growth, maintaining brand standards, and driving guest satisfaction. The ideal candidate is a hands-on leader who excels at team development, operational excellence, and community engagement while promoting the hotel's brand and values. The General Manager will focus primarily on hotel operations and work closely with other departments, including Food and Beverage and Sales and Marketing, to ensure a seamless and cohesive guest experience. A broad understanding of hotel operations and the ability to collaborate cross-functionally are essential to success in this role. About the Company Piazza Hospitality is a family-owned company based in Healdsburg, California, founded in 2001 by the Shers and the Petrones. With a passion for hospitality and real estate development, we focus on creating unique, sustainable hotels and properties that offer memorable experiences beyond just a place to stay. Our properties include Hotel Healdsburg, H2 Hotel, and Harmon Guest House, all located in California's renowned wine country. We also operate three distinctive restaurants—Spoonbar, Pizzando, and Dry Creek Kitchen—as well as bars and lounges, including Spirit Bar and The Rooftop. At Piazza Hospitality, we blend modern design, sustainable practices, and local culture to create spaces that reflect Sonoma County's vibrant art, food, wine, and outdoor lifestyle. We are committed to building environmentally conscious properties with a deep respect for the local community. Learn more about us and our properties at www.piazzahospitality.com. Candidate ProfileEducation & Experience Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field. A minimum of 6 years of experience in hotel operations and guest services, including at least 2 years in a leadership position. Experience managing hotel departments, particularly front desk, concierge, valet, housekeeping, and maintenance. Proven track record in sales, customer service, and operational management. Preferred Experience 8+ years of senior management experience in a luxury hotel or resort. Demonstrated success in leading operational excellence and exceptional guest service. Flexibility to work evenings, weekends, and holidays as needed. Knowledge of Sonoma County, including the local hospitality industry, wine country tourism, and regional business community, is a plus. Key Responsibilities Business Strategy Development & Execution Stay current with industry trends and assess competitors to identify business opportunities that enhance profitability and guest satisfaction. Develop and execute business plans that align with ownership's vision and goals. Evaluate business strategies and performance to identify opportunities for continuous improvement. Guest & Customer Relations Management Ensure an exceptional guest experience by overseeing front desk, concierge, and valet operations and resolving guest concerns promptly and effectively. Foster strong relationships with local businesses, officials, and customers to strengthen the hotel's presence in the community. Collect and act on guest feedback to continuously improve service quality and satisfaction. Talent Management & Leadership Development Lead and develop a high-performing management team through coaching, training, and professional development. Foster a positive, open environment that promotes employee engagement, collaboration, and excellence across departments. Ensure all staff meet operational standards and contribute to a cohesive, service-oriented team culture. Revenue Management & Financial Performance Collaborate with revenue management and sales teams to optimize pricing strategies and initiatives that maximize occupancy and revenue. Oversee budgeting and expense control across hotel operations, ensuring financial goals are met. Use market data and analytics to inform pricing, forecasting, and promotional decisions. Property Operations Management Oversee front desk, concierge, valet, housekeeping, and maintenance operations to ensure exceptional service and operational consistency. Conduct regular property walk-throughs to ensure the property meets or exceeds guest expectations and complies with brand standards. Enforce safety, legal, and brand compliance policies. Owner Relations & Communication Maintain proactive and transparent communication with property owners, providing performance updates and guest experience reports. Present recommendations to ownership for service improvements, operational efficiencies, and increased profitability. Brand Champion Uphold and advocate for the hotel brand, ensuring operations align with brand standards and values. Lead by example, demonstrating an outstanding work ethic and commitment to service excellence. Inspire team members to deliver memorable guest experiences and consistently high service standards. Community Engagement Represent the hotel in the local community, building relationships with key stakeholders and identifying partnership opportunities. Participate in local events and initiatives to maintain a strong brand presence and visibility.

Core Skills & Competencies Leadership & Team Development:

Ability to build and lead high-performing teams, with a focus on training, retention, and employee development.

Guest Service Excellence:

A commitment to delivering superior guest experiences and resolving issues swiftly and effectively.

Operational & Financial Acumen:

Strong understanding of hotel operations, financial management, budgeting, and cost control.

Brand Alignment:

Ability to uphold brand standards and communicate brand values effectively to employees and guests.

Communication & Collaboration:

Strong interpersonal skills and the ability to work effectively with ownership and cross-functional teams.

Strategic Thinking & Problem-Solving:

Ability to identify opportunities, make informed decisions, and implement solutions that improve performance. Additional Information The General Manager will not have direct responsibility for Food and Beverage operations but will collaborate closely with the respective teams to ensure alignment with overall hotel operations. The General Manager will oversee front desk, concierge, valet, housekeeping, and maintenance personnel, ensuring a seamless guest experience across these areas. Depending on business needs and the assigned property, travel between properties may be required. Candidates should be flexible and comfortable supporting operations across locations when necessary.

Job Type:

Full-time Pay:

$88,000.00 - $92,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Ability to

Commute:

Healdsburg, CA 95448 (Required)

Work Location:

In person