Shift Manager

Shift Manager Pollo Campero - 3.4 Boyle Heights, CA Job Details Full-time 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Computer operation Spanish Teamwork Guest relations Team leadership Computer literacy In-person customer service Shift management English High school diploma or GED Attention to detail Computer skills Team motivation (leadership skill) Full Job Description The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities:

Plan his/her duties and responsibilities for each shift Verifies compliance of procedures and protocols Attends and resolves problems as they appear in the restaurant operation Assist the General Manager Coach and lead a team with no supervision Involves himself in the operational and technical training of employees Maintain a positive atmosphere of teamwork and full of energy Verifies customer satisfaction/Handles customer complaints Applies a continuous improvement mindset to processes and procedures Open/close restaurant Assist with inventory (logging) Assist with staffing needs Assist with controllables and labor Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. Follows and abides by all safety rules, policies, and procedures

Requirements:

High School Diploma or equivalent required 1+ year of experience in similar roles or with customer experience Demonstrates strong leadership potential by actively supporting team dynamics. Committed to guest satisfaction, upholding a guest-first mindset in all interactions.

Preferred:

Food Handlers Card/ ServSafe Certification Fluent in English & Spanish Ability to work with computers Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs. Ability to stand for long periods Flexibility to work nights, weekends, and holidays

Expected Behaviors:

Friendly, welcoming, and service-oriented attitude/ Model customer orientation for other employees Anticipates and prevents problems with a proactive attitude Demonstrates a guest-first mindset in all interactions Demonstrate positive energy and a strong sense of urgency Energetic Team Player - Collaborate effectively with team members to achieve operational goals and prevent service delays Attention to details Take ownership of assigned shift and responsibilities Remain calm and focused under pressure Demonstrate reliability and punctuality Proactively help where it is most needed in the restaurant Willingness to cross-train and develop new skills \•To be eligible to receive the Hiring bonus you need to: Remain actively employed for at least 60 days. Maintain satisfactory performance with no disciplinary actions. Align with Campero's policies (per the employee handbook).

Expected hours:

30 - 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person