Job Description
Restaurant Service Manager Garrett Restaurants I, LLC Centennial, CO Job Details Full-time $22 - $24 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Retail sales transactions Writing skills Research Trend analysis Math Cash register operations Financial report interpretation Food and beverage industry expertise Forecasting POS Beverage service Productivity software Analytics Full Job Description Looking to grow your career and lead your dream team? We're a Best Place to Work certified business that's growing our brand and looking for influential leaders. Some of our competitive perks include Paid Time Off, a 35-40 hour work week, medical, dental, and vison benefits, and a 401K available. We treat our team right and are looking for someone ready to make an impact. Apply today to see what we're about. The Restaurant Service Manager oversees shift execution, training, and guest satisfaction. They maintain professionalism and act as a positive representation for I.C. Brewhouse. This role has a primary focus of ensuring guest satisfaction and mentorship to team members.
Major Objectives:
Driving sales and controlling expenses while delivering a top-notch guest experience. Oversee activities of team members while ensuring that operations run smoothly, and issues are addressed. Act as ambassador for brand and company service, financial, and cleaning standards. Train new team members and maintain constant training and follow up with current team members. Confidently handle guest relations including table touches, de-escalation of complaints, and questions. Specific Duties and Responsibilities:
Understand and implement policies, procedures, standards, specifications, and training programs. Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team. Follow labor plans and staffing matrices for shift operations. Maintain responsibility for financial performance directly impacting restaurant operations. Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations, including company standards. Coach teams to continuously grow in operations and professional development. Serve as trainer and mentor to Team Members (TMs). Engage in timely performance feedback conversations with TMs. Execute training programs as outlined by company standards and local regulations. Achieve company objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment. Drive guest traffic by carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives. Check in on guests to enquire about food quality and service. Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations. Create an environment where guests feel welcome and are given responsive, friendly, and courteous service. Resolve guest dissatisfaction with professionalism and in accordance with company standards. Receive products in the correct unit, count, and condition. Rectify non-compliance. Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations. Any other duties/tasks as assigned. Qualifications:
Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space Be 21 years of age Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions Understand cooking times, temperatures, and processes Ability to work in any position in the restaurant for extended periods of time Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system Must obtain certifications as required by company policy Prerequisites:
Consistently detail oriented Strong organization skills Ability to recognize personal shortcomings Excellent verbal and writing skills Ability to listen and understand intents and goals Ability to think creatively and with innovation Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants Proficiency in Microsoft Office Suite Analytical skills to forecast and identify trends and challenges Pre-Prerequisites:
Positive attitude Highly organized and efficient multi-tasker Relentless problem-solving skills Will never claim the work of others as their own We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent Ability to anticipate Understanding the difference between causation and correlation We are all broom pushers. Every member of our team is willing to work and support at all levels
