Restaurant Manager/ Supervisor for Family Owned Gables Restaurant

Restaurant Manager/ Supervisor for Family Owned Gables Restaurant Sawa Restaurant & Lounge

• 4.2 Coral Gables, FL Job Details Full-time $18
• $22 an hour 19 hours ago Benefits Paid time off Employee discount Qualifications Client relationship management Customer communication Customer relationship building Client rapport building Restaurant management Shift management Attention to detail Hospitality Management Customer relationship management Guest rapport building General management Full Job Description Sawa Restaurant & Lounge is looking for a Front of House floor Supervisor to join our team in Coral Gables, FL!

Job Description:

The floor manager/supervisor will be responsible for assisting in managing front of house operations alongside GM with detailed attention to 1. guest relations and 2. staff management. This person needs to have a hands-on approach, a guest centric mentality, and be present on the floor at all times. This person needs to be detail oriented and somewhat of a stickler with cleaning standards, ensuring prebussing, reviewing sidework tasks, monitoring steps of service, etc... Our hours of operation are 12pm to 10pm (11pm Fri & Sat). The candidate needs to be available during those hours. ___________

FULL JOB DESCRIPTION BELOW

____________ The Manager/Supervisor will be responsible for ensuring a remarkable customer experience with a focus on professionalism through front of house activity focus. The ideal candidate must possess in-depth knowledge about superior customer relation and management skills. Excellent communication is essential to build a rapport with guests and ability to lead a team. Managing and maximizing the reservations throughout the shift. Adhere to all company service SOPs. And enforce them throughout the whole team for consistency. Will supervise the front of house staff and lead them in executing the goal of overall customer satisfaction. Will perform any and all necessary front of house tasks to ensure a superior guest experience. Duties & Responsibilities include but are not limited to: Be the main presence on the floor and roaming around the dining areas constantly in communication with servers and guests throughout the service Show guests to tables during Lunch and Dinner Service as needed, and ensure the standards being applied when seating guests such as introducing the menus, pulling out the chairs for the guests (ladies first), announcing promotions, etc... Attention to reservation details. Must know every special request, allergy, VIP that is coming in each night and plot special tables accordingly. Responsible for ensuring the restaurant runs smoothly and that all staff members are working to ensure the guests are satisfied with their experience. Have a full understanding of standards of all positions for the FOH including the hostess manual, server's role and service steps, food runners, and bussers. Full menu knowledge is a must. The manager/supervisor must be able to step in to do everyone's job, such as bussing tables, waiting on tables, running plates, etc. Manage the Front of House team to ensure the team is always in their sections and taking care of our guests per our standard Responsible for ensuring that the restaurant is clean and tidy at all times Monitor service table clearing, speed of resets and ensure sanitation protocols are adhered to. Must jump in to always assist on the floor and help bussing tables where needed. Refilling drinks to assist is required as well. The role is not to be above everyone else, but to be present and by the side of everyone. Act as liaison between kitchen staff and floor staff, and assist with any questions the Chef has regarding special requests, entering in of menu counts, 86'ing of menu items, server error follow up, etc. Their role is to coach the service team to do better. Maintain ambience of the restaurant, such as lighting, music, cleanliness, and hygiene

• make sure the music volume is at the correct level, the type of music is correct per standard, lighting is appropriate, etc.

Oversee and proactively deal with guest queries and complaints. This only happens when you are always present on the floor and in your zone; speak with the manager on duty before you comp any items. Conducting the pre-shift and complete the DUB for all pre-shift notes. Ensure that customers are being treated with dignity and respect at all times Ensure employees are in compliance with company policy on attendance, work performance, and uniform requirements Perform other duties as assigned by your manager to ensure the smooth running of the restaurant

Skills:

Customer service skills

• working with customers is a key part of a Manager position; the ability to remain professional at all times is vital to this role Organization
• Managers need to be organized to keep track of shifts, customers, staff, and the general workings of the front of house Physical stamina
• working in a restaurant can be physically demanding, requiring a good level of fitness to endure standing for long periods of time and carrying heavy items Leadership skills
• motivating a team and ensuring good performance from all members of the staff are key to keeping things running smoothly Experience
• Understanding of restaurant etiquette.

Previous hospitality work experience as a Staff manager, Maitre'D or Supervisor.

THIS PERSON WILL NOT BE EXPECTED TO BE IN CHARGE OF ORDERING, INVENTORY, PAYROLL, HR, BACK OF HOUSE STAFF OR OTHER SIMILAR SENIOR MANAGERIAL TASKS.

Pay Range $18

• 24/hr Hours average 45/week

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Employee discount Paid time off

Shift:

Day shift Evening shift Night shift Application Question(s): 1. Does your experience and availability align with our listed position? 2. Are you seeking a floor supervisor position aligned with the goals detailed in the job ad? 3. Can you briefly summarize your relevant experience and describe your approach, philosophy, or style of staff management and guest relations?

Work Location:

In person