Description:

Reporting To:

General Manager Direct Reports:

Food & Beverage Supervisors, Leads, and Team Members (including Bartenders, Cooks, and Cashiers); part-time year-round and seasonal

Position Overview:

The Food & Beverage Manager is directly responsible for the daily operations of the Food & Beverage Department at Daytona Lagoon, delivering exceptional guest service and outstanding food quality while achieving the department's guest service and financial goals. This role leads the F&B team across all outlets—concessions, kitchens, and bars—managing product, labor, compliance, and profitability while developing a strong seasonal leadership team. The ideal candidate is a proactive, results-oriented leader who leads by example, prioritizes effectively, and thrives in a fast-paced, collaborative environment.

Position Responsibilities:

Manage the day-to-day operations of the Food & Beverage Department across all outlets to ensure exceptional guest service and achieve or exceed departmental profitability goals. Hire, train, supervise, and evaluate the F&B team, including seasonal leadership, to ensure operating efficiency and a focus on team member growth and development. Partner with Human Resources to recruit, hire, train, coach, and discipline Food & Beverage Team Members and Leadership. Coordinate staffing and scheduling and control labor expenses in line with budget guidelines Oversee the food and beverage product lifecycle—ordering, portioning, rotation, and cost control—and manage cost of sales expenditures. Manage all F&B locations to ensure revenue goals are met or exceeded. Ensure compliance with all health, safety, labor, food, and alcohol regulations, including Health Department and state alcohol-service requirements, and conduct periodic audits and safety checks to maintain standards. Monitor and maintain food & beverage safety and sanitation, recipe documentation, execution, and quality controls. Create, update, and approve purchase request orders as needed. Complete the Food & Beverage Department's monthly inventory and regularly review product quality to enhance food quality and guest satisfaction. Develop and revise training materials, operating procedures, and safety protocols. Audit F&B locations, quickly determining and recommending improvements to enhance operations and guest satisfaction. Supervise the resolution of guest complaints and train leadership to ensure a positive guest experience. Drive sales through approved service programs, upselling strategies, and incentive-based initiatives. Assist in developing and implementing strategic and long-term plans for the Food & Beverage Department, and provide recommendations to increase revenue, improve profitability, and boost guest satisfaction. Collaborate with the Group Sales team to support and execute year-round special events. Follow and enforce all Pyek and Daytona Lagoon policies and procedures, ensuring consistency across all F&B outlets. Support front-line operations as needed, leading by example to maintain high service standards. Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution. Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Requirements:

Qualifications:

Minimum of 2 years of Food & Beverage management or leadership experience required. Must be able to obtain a Food Manager's Certification, Food Handler's Permit, and any required alcohol-service certification. Strong analytical skills with expertise in product optimization and strategic purchasing. Proficient in Microsoft Office and experienced with scheduling, point-of-sale (POS), and inventory systems. Must be an effective communicator with strong written and verbal skills, able to deliver feedback, share analysis, communicate updates, and lead teams with a positive influence. Ability to relate to guests and team members to resolve problems. Strong organizational skills with the ability to manage multiple tasks and operations in a fast-paced, high-volume environment. Ability to meet deadlines and maintain accuracy and professionalism with attention to detail, performing responsibilities with minimal supervision. Must be able to stand and walk for extended periods of time. Must be able to work in both indoor and outdoor environments, including direct sunlight, high temperatures, or rain. Must be able to lift, carry, push, or pull items weighing over 30 pounds as part of daily responsibilities. May occasionally be required to bend, stoop, kneel, reach, climb, or balance. Must be able to multi-task and remain flexible in a fast-paced environment. Must be able to work weekdays, weekends, early mornings, evenings, and holidays, including long hours during peak season. 2 years of industry experience (Water Park, Theme Park, or other related entertainment) strongly preferred.

Education:

High school diploma or equivalent (GED) required; associate degree preferred.