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Service Manager - Restaurant
Job
Roberto's Deluxe
Woodstock, GA (In Person)
$62,500 Salary, Full-Time
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Job Description
Roberto's Deluxe is seeking a Service Manager who is passionate about guest experience, team development, and executing fine dining service at the highest level. Fine Dining experience is a must. Position Overview The Service Manager role at Roberto's is 100% focused on service and hospitality . This position is fully guest-facing and floor-driven, with little to no administrative or scheduling responsibilities. The Service Manager leads through presence, coaching, and real-time feedback, ensuring that every guest interaction reflects Prime's elevated service standards. Key Responsibilities Lead service on the floor during shifts, ensuring flawless execution of steps of service Actively engage with guests to enhance their experience and resolve concerns in real time Coach, train, and develop FOH team members through hands-on leadership and example Reinforce service standards, hospitality expectations, and brand values Support pre-shift meetings, ongoing training, and service education Act as a culture leader, setting the tone for professionalism, warmth, and accountability Qualifications Fine dining restaurant experience required Strong understanding of steps of service and elevated hospitality standards Proven ability to coach and develop service staff Exceptional communication and guest engagement skills Highly professional, polished, and calm under pressure Passion for hospitality and delivering memorable guest experiences