A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Varied shifts including evenings, weekends, and holidays. Lead the Floor. Elevate the Experience We are seeking an experienced and hands-on Restaurant Floor Manager to lead our front-of-house team during nightly service. This is an hourly, working management position for someone who enjoys being on the floor, leading by example, supporting employees, solving problems, and making sure every guest has an outstanding experience. The ideal candidate is confident, organized, approachable, and able to maintain high service standards while keeping the team focused and the restaurant running smoothly. What You'll Do- Key Responsibilities Floor & Service Leadership Lead front-of-house operations during assigned shifts. Be actively present on the floor and provide direction and support to the team. Monitor service flow, table turns, guest needs, and overall dining room operations. Ensure established service, hospitality, cleanliness, and appearance standards are consistently followed. Conduct pre-shift meetings and communicate daily priorities, specials, and operational updates. Coordinate with the kitchen and other departments to maintain smooth service. Assist the team during busy periods and step into service positions when needed. Team Leadership and Accountability Set clear expectations for front-of-house employees; train and coach appropriately. Address performance or conduct concerns appropriately, and communicate significant issues to the General Manager. Recognize employees who demonstrate excellent performance and hospitality. Help create a respectful, professional, and team-oriented workplace. Assist with onboarding and training of new team members. Guest Experience Maintain a visible, engaged presence throughout the dining room. Respond promptly and professionally to guest questions, concerns and service issues. Use sound judgment to resolve guest concerns and protect the overall guest experience. Follow established procedures for guest recovery, discounts, comps, and other service adjustments. Restaurant Operations Complete assigned opening and closing responsibilities. Monitor cleanliness, organization, and readiness of the dining room and front-of-house areas. Ensure side work and shift responsibilities are completed properly. Follow cash-handling and POS procedures. Monitor staffing needs and communicate concerns to management. Complete required shift reports and communicate important information between shifts. Follow all company policies, food-safety requirements and applicable workplace regulations. What We're Looking For 2 + years of previous restaurant experience required; supervisory or management experience preferred. Strong understanding of full-service restaurant operations. Proven ability to lead and motivate a team. Excellent communication and guest service skills. Ability to make sound decisions in a fast-paced environment. Comfortable providing coaching, direction, and accountability to team members. Professional, positive and solutions-oriented approach. Strong attention to detail. Ability to remain calm and organized during high-volume service. Food safety certification or willingness to obtain certification, as required. Ability to work evenings, weekends, holidays and other high-volume periods as needed.
What We Offer Competitive pay:
$30 an hour Opportunities for advancement with Hawaii Restaurant Group Employee meal/discount program Paid training Supportive leadership team A fast-paced, team-oriented work environment Opportunity to make a meaningful impact on the guest and employee experience. Why Join Us? A successful Restaurant Floor Manager keeps the restaurant moving while creating an environment where guests feel cared for, employees feel supported, and service standards remain consistently high. If you are a hands-on restaurant leader who takes pride in hospitality, enjoys developing people, and knows how to lead a team through busy service, we have the place for you. Jackie Rey's Restaurant is a part of Hawaii Restaurant Group, whose pillars are community investment, better-quality jobs, and building something that reflects the spirit of the Islands. Each restaurant under the group operates as its own Hawaii-based entity, preserving its character while sharing purchasing, hospitality standards and single back-of-house rhythm. If you are ready to take the next step in your restaurant leadership career, we want to hear from you! We are an equal opportunity employer and are committed to maintaining a workplace free from unlawful discrimination and harassment.
Pay:
From $30.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
