A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Dairy Queen General Manager KRK Operations LLC Nampa, ID Job Details Full-time 1 day ago Qualifications Staff supervision High school diploma or GED Team development Food service inventory management Store management Hospitality industry experience Decision making Profit & Loss statement Financial performance measurement Business operations Restaurant cost management Managing food service teams Team motivation (leadership skill) General management
Full Job Description Restaurant General Manager Position Summary:
The Restaurant General Manager is responsible for the overall performance and daily operations of the restaurant. This role encompasses leadership of financial performance, product quality, staffing, inventory management, guest experience, marketing, and adherence to corporate operational standards. The General Manager will work closely with the franchise owner and ADQ representatives to drive business success and ensure excellence in all aspects of restaurant management. ________________________________________
Key Responsibilities:
Operational Leadership:
Oversee and manage all areas of the restaurant, making final decisions on key operational and personnel matters. Ensure compliance with all operational procedures as established by the franchise owner and Dairy Queen (ADQ). Implement and maintain all PRIDE system routines in daily operations to uphold brand standards.
Business & Financial Management:
Collaborate with ownership to develop, implement, and achieve the restaurant's business plan. Monitor and manage the restaurant's P&L to maximize profitability, focusing on cost of goods sold (COGS), labor management, and controllable expenses. Exercise sound judgment in operational and financial decisionmaking, reporting key issues to the franchisee as appropriate.
Guest Experience & Quality Control:
Ensure guest satisfaction by maintaining high standards of food quality, cleanliness, service, and hospitality. Promptly address customer complaints, ensuring timely and effective resolutions to maintain guest loyalty.
Marketing & Sales:
Execute local store marketing initiatives and participate in regional/national promotions to drive traffic and increase sales. Analyze sales trends and suggest strategies for improvement.
Staff Management & Development:
Recruit, train, and develop restaurant managers and team members through effective onboarding, performance evaluations, and continuous coaching. Build and maintain a positive and productive team environment that fosters high morale, performance, and retention. Manage labor and scheduling to ensure appropriate staffing for all shifts and anticipated sales volumes. ________________________________________
Additional Responsibilities:
Maintain compliance with all company policies, health and safety regulations, and industry standards. Uphold a culture of professionalism, accountability, and continuous improvement. Perform other duties and special projects as assigned by the franchise owner or designated representative. ________________________________________
Qualifications:
Required:
High School diploma or equivalent. Minimum of 35 years of restaurant management experience; QSR (Quick Service Restaurant) experience strongly preferred. Proven ability to manage P&L, labor, and inventory effectively. Excellent leadership, team development, and interpersonal communication skills. Strong organizational and multitasking abilities in a fastpaced environment. Ability to respond swiftly and calmly under pressure and in highvolume settings.
Physical Requirements:
Ability to stand and move for extended periods. Ability to lift up to 50 pounds.
Personal Attributes:
Commitment to excellent customer service and hospitality. Professional demeanor, strong work ethic, and attention to detail. Positive attitude, punctuality, and exemplary personal hygiene. About KRK Operations LLC Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.
