General Manager

Are you passionate about leading a team, delivering exceptional customer service, and driving business success? Tropical Smoothie Cafe is looking for a dynamic and experienced General Manager to join our team and help us provide a refreshing and vibrant experience for our guests in our soon to open newest location in Dekalb, Illinois. The perfect candidate is someone who is a strong leader, has an owner like mentality and thrives in a busy environment. You also have to be really excited to open a brand new location!

About Us:

Tropical Smoothie Cafe is a fast-growing, health-focused brand that blends delicious smoothies, wraps, sandwiches, and salads. We pride ourselves on offering a fun, energetic, and rewarding work environment where our team members can grow and thrive.

Key Responsibilities:

Operational Management:

Oversee and work in daily cafe operations ensuring high standards of food quality, customer service, and cleanliness. Manage inventory levels and order supplies as needed. Ensure compliance with health, safety, and sanitation regulations.

Team Leadership:

Recruit, hire, train, and develop team members. Conduct regular performance evaluations and provide feedback. Foster a positive and inclusive work environment.

Customer Service:

Ensure exceptional guest experiences by addressing customer inquiries and resolving complaints. Implement and maintain service standards to meet and exceed customer expectations.

Financial Management:

Achieve sales and profitability goals through effective cost control and revenue growth strategies. Monitor and analyze financial reports, including sales, labor, and inventory. Prepare and manage budgets, forecasts, and financial plans.

Marketing and Community Engagement:

Execute local marketing initiatives to drive traffic and build brand awareness. Engage with the local community through events, sponsorships, and partnerships.

Qualifications:

Proven experience as a General Manager or similar leadership role in the food and beverage industry. Strong understanding of business management, financial principles, and operational procedures. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using POS systems, Microsoft Office, and other relevant software. High school diploma or equivalent required; a degree in business management or related field is a plus.

What We Offer:

Competitive salary and performance-based bonuses. Health insurance. Paid time off and holiday pay. Opportunities for career advancement and professional development. Employee discounts on food and beverages. How to

Apply:

If you are ready to lead a team and create a positive and fun environment at Tropical Smoothie Cafe, we want to hear from you! Tropical Smoothie Cafe is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. Join us in spreading sunshine and smoothies!

Job Type:

Full-time Pay:

$52,500.00 - $57,000.00 per year

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off Paid training

Experience:

Crew management: 3 years (Required)

Work Location:

In person