General Manager - Fast N Friendly Stores

General Manager -

Fast N Friendly Stores STATUS:

Full Time SHIFT:

First / Day Second / Afternoon Third 2-3 evenings (1-9)per week, 2-3 (8-6) shifts, every other weekend 6am-4pm. Pay is negotiable based on experience. Operations - Manage entire operation Store during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control. Training Inventory management Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations , setting each scheduled shift up for success. Business Planning Execute the restaurant's business plan as directed by the owner. Understand how to react to issues impacting the Store profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims. Work on developing and implementing strategies to increase average meal checks and frequency of Fan visits. Fan Service Ensure that Fan service in all areas meets or exceeds company standards. Establish standards for the management team and crew to handle customer concerns. Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Understand the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons. Accomplish store objectives with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team. Work on thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager's performance and job contributions, provide ongoing and helpful feedback against expectations. Role model and enforce policies and procedures. At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands. Maintain a positive working relationship with all staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.