Location:

Greater Baton Rouge Area Job Type:

Full-Time Lead High-Volume Travel Center & Convenience Store Operations We are seeking an experienced, hands-on General Manager of Operations to oversee high-volume convenience store and travel center locations in Greater Baton Rouge Area. This is a leadership position responsible for driving operational excellence, maximizing profitability, developing management teams, and ensuring an exceptional customer experience. Success in this role requires a leader who understands that foodservice is a major driver of sales and profitability. The ideal candidate has a proven record of improving food quality, maintaining exceptional food safety standards, controlling food and labor costs, and growing sales while leading high-performing teams. Primary Responsibilities Operations & Leadership Provide overall operational leadership for convenience store/travel center locations. Recruit, train, coach, mentor, and hold store assistant managers accountable for operational performance. Build a culture of accountability, teamwork, customer service, and continuous improvement. Ensure compliance with all company policies and all federal, state, and local regulations. Maintain high standards for cleanliness, safety, organization, and overall store presentation. Ensure all equipment and facilities are properly maintained and operating efficiently. Foodservice Excellence Directs foodservice operations with an uncompromising commitment to quality, consistency, freshness, and food safety. Maintain strict compliance with health department regulations. Monitor food quality daily to ensure products consistently meet company expectations. Develop systems that improve speed of service, product availability, and guest satisfaction. Train employees on proper food preparation, holding procedures, waste reduction, and sanitation. Continuously evaluate menus, promotions, and product mix to increase foodservice sales and guest loyalty. Financial Performance & Margin Management Drive profitability through effective management of food cost, labor cost and inventory.

Monitor key performance indicators including:

Food cost percentage Gross profit margin Labor percentage Inventory turnover Waste and shrink Sales growth Develop action plans to improve margins while maintaining exceptional product quality and customer satisfaction. Conduct inventory audits and implement procedures to reduce waste, theft, and unnecessary expenses. Merchandising & Sales Growth Develop merchandising strategies that maximize sales throughout the store. Create and implement promotional campaigns that increase customer traffic and foodservice sales. Qualifications The ideal candidate will possess strong leadership abilities combined with a solid understanding of convenience store and foodservice operations. Required Qualifications Minimum of 5 years of management experience in convenience stores, truck stops, travel centers, quick-service restaurants, grocery, or similar high-volume retail operations. Multi-unit management experience strongly preferred. Demonstrated success improving foodservice quality, food cost, and overall profitability. Strong knowledge of food safety, sanitation, and regulatory compliance. Experience managing high-volume foodservice operations with measurable financial results. Proven ability to read, analyze, and manage Profit & Loss statements. Experience developing budgets and achieving financial goals. Strong inventory management and cost-control experience. Ability to coach, motivate, and develop management teams. Excellent leadership, communication, organizational, and problem-solving skills. Moderate to advanced computer proficiency, including Microsoft Excel and Microsoft Office Suite. Ability to prioritize multiple responsibilities in a fast-paced environment. Physical Requirements Ability to lift up to 50 pounds. Ability to stand, walk, bend, twist, kneel, crouch, reach, push, pull, and perform physical tasks throughout the workday. Benefits Competitive salary Performance bonus opportunities 401(k) 401(k) matching Health insurance Vision insurance Paid time off Schedule Full-time Work Location Reliable transportation is required, as this position oversees multiple store locations. If you are a results-driven leader with a passion for operational excellence, outstanding foodservice, team development, and growing profitable businesses, we encourage you to apply. Join our team and make a measurable impact by leading successful travel center operations with a focus on quality, customer satisfaction, and long-term growth.

Pay:

$61,649.55 - $74,244.63 per year

Work Location:

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General Manager of Operations (Multi-Unit Convenience Store & Travel Center