POSITION SUMMARY

The General Manager is responsible for overseeing and directing the daily operations of the bar & restaurant. This role ensures consistent execution of brand standards with a focus on operational excellence, team development, guest satisfaction, and financial performance. The General Manager leads by example, coaches the team to deliver outstanding hospitality and product quality. The General Manager builds sales, and controls costs while adhering to all company policies, procedures, and regulatory requirements.

KEY RESPONSIBILITIES

Operations & Financial Management Manage cost of goods, inventory accuracy, and variance control Ensure proper inventory levels, ordering systems, and product availability Oversee cash handling, deposits, and change orders in accordance with company policy Identify, investigate, and resolve cash management discrepancies Control labor costs through effective staffing, scheduling, and productivity management Ensure compliance with food safety, sanitation, and alcohol service regulations Leadership & Team Development Train, coach, and develop crew members and team leaders Delegate responsibilities effectively and ensure accountability Provide ongoing performance feedback, coaching, and corrective action when necessary Participate in recruiting, hiring, onboarding, and performance reviews Lead team meetings and communicate goals clearly while recognizing achievements Foster a positive, inclusive, and performance-driven culture Guest Experience & Brand Standards Ensure teams deliver fast, friendly, accurate, and engaging service Resolve guest concerns promptly and professionally Measure guest satisfaction and implement action plans to drive loyalty Maintain high standards for cleanliness, maintenance, safety, and security Ensure consistent execution of Fat Tuesday brand standards

QUALIFICATIONS & SKILLS

Ability to work flexible schedules, including weekends, holidays, and late-night hours Strong leadership, communication, and interpersonal skills Proven ability to manage fast-paced, high-volume operations Strong organizational, time-management, and multitasking skills Financial acumen with the ability to understand and interpret reports Proficiency with PC-based systems and point-of-sale technology Guest-focused mindset with a passion for hospitality

EDUCATION & EXPERIENCE

Must be at least 21 years of age Minimum of 3-5 years of hospitality experience Minimum of 1-3 years of food & beverage or hospitality management experience

CERTIFICATIONS

ServSafe Manager Certification (required) Additional certifications may be required based on location and local regulations

ESSENTIAL PHYSICAL FUNCTIONS

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