Assistant Manager

Benefits:

401(k) 401(k) matching Dental insurance Employee discounts Free food & snacks Health insurance Paid time off Training & development Vision insurance

Job Title :

Assistant Manager Location:

Mass Appeal Draught House & Grille Status :

Full Time Reports to :

General Manager Salary Range:

$55k-$65k per year

Description/Expectations:

Hendler Family Brewing Company is reopening its newly renovated taproom at Patriot Place , and we're gearing up for an exciting next chapter. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious. We're launching a full kitchen program alongside the reopening — a menu built around elevated New England classics — and we're looking for the right people to help bring it to life. This is a ground-floor opportunity to help shape something new, in a space that's growing, and with a team that genuinely cares about doing things well. HFBC brews will be pouring, the kitchen will be firing, and we are looking for good people to make it all happen. We need a seasoned leader with a passion for creating a strong, positive Team culture and exceptional Guest experience to join our team as Assistant Manager . Working under the direction of the General Manager, the Assistant Manager is a leader at the Patriot Place location and within the overall hospitality organization. The successful candidate leads by example and sets the tone and standards for excellence, with a focus on consistently high-quality customer service. They are constantly looking for ways to improve the guest experience through HFBC practices & standard operating procedures. They have a clear understanding of both company and departmental goals and their specific role in achieving those goals.

Essential Functions and Duties:

Taproom Operations:

Oversee daily opening and closing duties, including cash handling, cleanliness, and restocking to ensure a smooth service

Beer & Service Quality:

Maintain beer freshness and proper serving standards while delivering a welcoming, knowledgeable, and engaging guest experience

Team Leadership & Training:

Lead, train, and support taproom staff, fostering a positive, collaborative, and hospitality-driven culture

Guest Experience:

Greet guests warmly, provide recommendations, assist with orders touch tables, and ensure an outstanding guest experience

Sales & Inventory:

Track sales trends, manage retail and draft inventory, and ensure proper ordering and organization of supplies

Events & Atmosphere:

Help plan and execute private and public events while maintaining an inviting atmosphere with the right music, temperature, and layout

Compliance & Transactions:

Accurately process payments, verify IDs, and ensure responsible alcohol service

Scheduling & Staffing:

Create and manage schedules

Collaboration & Growth:

Work closely with leadership, marketing, and events teams to support the taproom's success and continuously improve operations.

Job Requirements:

High School Diploma or equivalent required TIPS and/or ServSafe Certified, Crowd Manager Certified Minimum 2+ years hospitality management experience required and brewery experience is a huge plus! Strong communication skills (verbal and written) Ability to motivate, lead, and develop a strong team and individual team members Exceptional time management, multi-tasking & prioritization skills Knowledge of POS systems, scheduling software, and office/Google applications Demonstrates an eagerness for listening to ideas, questions, and feedback with trust and respect Exhibits a strong work ethic and commitment to teamwork Exercises discretion in handling and disseminating financial and non-financial information Easily flexes and adapts to adjust to sudden changes

Physical Requirements:

Ability to lift at least 50 lb Ability to stand for extended periods of time Continuously reach, bend, lift, carry, stoop and wipe

Benefits:

Medical, Dental, Vision coverage Matching 401k after 9 months of employment Paid time off, Vacation, Sick time, Company holidays Training and industry related education available Membership in Master Brewers Association of America Free case of our beer weekly (must be 21 or older)