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Job Description
SUMMARY Responsible for assisting in ensuring all operations of casino table games and employee performances are in compliance with policy and procedure, mission and objectives, and gaming regulations.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Assumes all responsibilities of the gaming floor in the absence of the shift manager, Assists the shift manager with approving all opening and closing of games holding overtime and calling in additional help as needed, due to volume of business and guest needs. Assists the entire general management of the casino floor on assigned shift, ensuring gaming is efficiently operating in compliance with policies and procedures and the gaming regulations. Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise. Approves large credit, over limits, large check cashing, and hotel and dining comps. Reviews with shift manager recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table game employees in a fair and equitable manner. Greets and welcomes guests on the casino floor establishing rapport, and providing complimentary amenities based upon specific casino guidelines for levels of play. Informs shift manager of any big action, informs above of noteworthy, suspicious or unusual activities. Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner. Directs placement of employees for on-the-job training and assists in conducting training. Responsible for verifying and ensuring pay outs of large jackpots and fills are properly executed. Assists shift managers with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs. Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills. Conducts investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels. Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls. Promotes all departmental and property-wide promotions. Initiates and maintains communication with subordinates, employees, management, and other departments. Ensures all inventory supplies are maintained, monitors the security of distributing cards, dice etc. is in accordance with gaming regulations. Hires, trains, develops, measures performance, disciplines, and schedules department staff Leads the tactical execution of strategic initiatives under the direction of division leadership Establishes standards of service within assigned department(s) and ensure achievement Monitors and control labor within the department while maintaining adequate coverage in the department based on business demands Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position All other duties as assigned.
REPORTING LINE
You will report directly to the Director of Gaming.
QUALIFICATION REQUIREMENTS
Must have excellent communication skills, be polite, and present a neat appearance at all times. The ability to work with others as a team in an efficient manner. Strong interpersonal and organizational skills required Proven experience providing high level of guest service Computer literate in Microsoft Excel and Word or related software The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The ability to compute rate, ratio, and percent, and to interpret data from graphs. The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. The ability to write effective reports and memos. Must respond to inquiries from employees or guests. The availability to work all shifts. The ability to work in a fast-paced environment and stressful situations. Must be at least 21 years old. Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA. The ability to verify the right to work in the United States.
EDUCATIONAL AND/OR EXPERIENCE
High school diploma or general education degree (GED), or college degree preferred, and two to three years slots and/or table games supervisory experience required OR an equivalent combination of education and experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand; talk or hear, walk, and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Will be exposed to working in a noisy environment and seasonal elements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts. Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members. 401(k) plan with match available for permanent positions after 90 days.
