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Manager
Job
Sky Zone
Owings Mills, MD (In Person)
$55,000 Salary, Full-Time
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Job Description
As a Manager, you play a vital leadership role in the success of the park's day-to-day operations. You are responsible for executing and overseeing park revenue goals, operational excellence, safety, guest satisfaction, and staff development. You ensure a clean, safe, and fun environment for all guests while supporting the General Manager in achieving profitability and operational objectives. You lead by example—motivating your team, communicating clear expectations, fostering a positive work culture, and continuously seeking improvement in processes, guest experience, and financial performance. Key ResponsibilitiesTeam Leadership & Development Lead, coach, and support Assistant Managers, Team Leads, and Team Members across all operational areas. Model and promote a fun, inclusive, and safety-focused culture. Oversee team member hiring, training, scheduling, and performance management in partnership with the General Manager. Conduct regular staff meetings, performance check-ins, and recognition programs to drive engagement and accountability. Act as a hands-on leader, capable of performing any park role when needed. Guest Experience & Service Ensure all guests have a "WoW" experience by delivering exceptional service and resolving issues promptly and professionally. Maintain strong visibility in the park, engaging directly with guests and staff throughout shifts. Handle escalated guest feedback with empathy, professionalism, and appropriate follow-up. Revenue & Financial Performance Assist in managing park operations and expenses based on P&L objectives and budget guidelines. Drive key revenue streams such as memberships, birthday parties, food & beverage, and general admissions. Collaborate with the marketing team to execute promotions and local marketing initiatives. Train and motivate front-line staff to understand and meet sales KPIs. Review sales performance, identify trends, and recommend strategies for improvement. Operations, Facility & Safety Ensure all park attractions, equipment, and facilities meet company and OSHA safety standards. Lead daily inspections and ensure work orders and maintenance issues are documented and resolved quickly. Maintain compliance with company procedures, safety regulations, and cleanliness standards. Adjust staffing levels to meet guest volume and safety requirements. Oversee inventory management for supplies, food & beverage, and merchandise. Qualifications Minimum age 18 with a high school diploma or equivalent; Associate or Bachelor's degree preferred. Minimum 2-3 years of management experience in a high-volume, customer-facing industry (entertainment, fitness, retail, or restaurant). At least 1-2 years of sales experience; membership or subscription-based sales preferred. Demonstrated ability to understand and act on P&L data to drive results. Proven record of meeting or exceeding KPIs. Proficient in MS Office, Teams, and POS systems. Flexible schedule — available nights, weekends, and holidays as needed. Strong communication, leadership, and organizational skills. Ability to stand and move throughout the park for extended periods and lift up to 20 lbs. Core Competencies Lives the