Front of the house/ Assistance Manager Fancy Cakes by Selam Silver Spring, MD Job Details Full-time $16 - $18 an hour 16 hours ago Benefits Paid training Qualifications Café experience Shift management Attention to detail Organizational skills Manual handling Full Job Description Front of House / Assistant Manager Selam Bakery Cafe Position Summary The Front of House / Assistant Manager is responsible for delivering excellent customer service while ensuring the daily front-of-house operations run smoothly. This role oversees customer interactions, order management, cash handling, employee support, inventory, and maintains a clean, organized, and welcoming bakery environment. ResponsibilitiesCustomer Service Welcome every customer with a friendly and professional attitude. Answer questions about bakery products and custom cake orders. Assist customers in selecting cakes, pastries, and beverages. Resolve customer concerns professionally. Maintain a clean, organized, and inviting front counter. Order Management Process in-store and phone orders using the bakery operating system. Guide customers through the online custom cake ordering process. Verify order details before confirming orders. Monitor order statuses and communicate with the kitchen. Notify customers when orders are ready for pickup. Front-of-House Operations Open and close the bakery according to company procedures. Ensure displays are fully stocked and attractive throughout the day. Monitor product freshness and remove items that no longer meet quality standards. Maintain cleanliness of the front counter, dining area (if applicable), and beverage station. Keep packaging supplies and retail inventory stocked. Team Leadership Assist with training new employees. Supervise front-of-house staff during shifts. Delegate daily tasks and ensure they are completed. Maintain a positive and professional work environment. Report operational issues to the owner promptly. Cash Handling & POS Process cash, credit card, and digital payments accurately. Balance the cash drawer at the beginning and end of each shift. Maintain accurate cash records. Follow company cash-handling procedures. Inventory Monitor front-of-house inventory levels. Restock beverages, pastries, packaging, and retail supplies. Record damaged, wasted, or expired products. Assist with weekly inventory counts. Quality Control Ensure every product leaving the bakery meets quality standards. Verify custom cake orders before customer pickup. Confirm order details, decorations, and packaging are correct. Bakery Operating System Use the bakery operating system to: Review new orders. Track order progress. View customer inspiration photos. Update order statuses. Process customer pickups. Access the cake gallery. Verify payment status. Qualifications Previous customer service or retail experience preferred. Bakery, café, or restaurant experience is a plus. Strong communication and organizational skills. Ability to multitask in a fast-paced environment. Comfortable using iPads, POS systems, and bakery software. Reliable, punctual, and detail-oriented. Positive attitude with strong leadership skills. Physical Requirements Ability to stand for extended periods. Ability to lift up to 30 pounds. Ability to work mornings, evenings, weekends, and holidays as needed. Performance Expectations Deliver outstanding customer service. Maintain accurate order processing. Keep the bakery clean, organized, and fully stocked. Support team members and maintain efficient operations. Help create an exceptional customer experience every day.

Reports to:

Owner /

General Manager Position Type:

Full-Time or Part-Time Compensation:

Based on experience

Pay:

$16.00 - $18.00 per hour

Benefits:

Paid training

Work Location:

In person