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Manager/Assistant Manager

Job

Grand Rapids Area Hotels

Wyoming, MI (In Person)

$50,000 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Manager/Assistant Manager Grand Rapids Area Hotels Wyoming, MI Job Details Full-time From $50,000 a year 1 day ago Benefits Health insurance Paid time off Employee discount Qualifications Fiscal management Team leadership Talent management Microsoft Office Crisis management (risk management strategy) Team development Bachelor's degree Property management systems (PMS) Front desk Business Administration Hospitality management Full Job Description
JOB SUMMARY
The Hotel Management is responsible for the overall leadership, management, and performance of the hotel. This role ensures exceptional guest experiences, operational efficiency, financial profitability, and team development while upholding brand standards and local regulations.
KEY RESPONSIBILITIES
Leadership & Team Management Recruit, train, mentor, and evaluate department heads and staff. Foster a positive, inclusive, and high-performance culture. Conduct regular performance reviews and implement development plans. Resolve employee relations issues in compliance with labor laws. Guest Experience & Service Excellence Oversee all guest-facing operations (Front Office, F&B, Housekeeping, Concierge). Ensure consistent delivery of brand service standards and SOPs. Monitor guest feedback (e.g., TripAdvisor, Google Reviews, NPS) and implement corrective actions. Handle VIP arrivals, complaints, and escalations personally. Operations & Compliance Ensure compliance with health, safety, fire, and licensing regulations. Oversee preventive maintenance and capital expenditure projects. Implement sustainability initiatives (energy, water, waste). Manage crisis and emergency response protocols. Sales, Marketing & Revenue Management Collaborate with Sales & Marketing teams to drive bookings and market share. Review pricing strategies, promotions, and distribution channels. Build relationships with corporate clients, travel agents, and OTAs.
QUALIFICATIONS & REQUIREMENTS
Education Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Skills & Competencies Strong financial acumen Exceptional leadership, communication, and interpersonal skills. Proficiency in PMS (e.g., Opera, Fidelio), RMS, and MS Office. Crisis management and problem-solving under pressure. Fluency in English; additional languages a plus. Certifications (Preferred) Certified Hotel Administrator (CHA) Food Safety / HACCP Fire Safety / First Aid Personal Attributes Guest-centric mindset with a passion for service excellence. High energy, resilience, and adaptability. Professional appearance and demeanor.
WORKING CONDITIONS
Requires flexibility to work evenings, weekends, and holidays. On-call 24/7 for emergencies.
Physical requirements:
standing/walking for extended periods, occasional lifting.
BENEFITS
Competitive salary + performance bonus Health insurance
Employee Discounts Job Type:
Full-time Pay:
From $50,000.00 per year
Benefits:
Employee discount Health insurance Paid time off
Experience:
Hospitality management: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location:
In person