Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Detroit /
Ann Arbor KOA:
General Manager Team Outsider - 3.2 Ypsilanti, MI Job Details Full-time $68,000 - $72,000 a year 19 hours ago Benefits Paid housing Qualifications Managing maintenance teams Managing property management teams Hotel housekeeping management Resort Team leadership Managing hospitality teams Hotel guest service standards Managing property management budgets Financial performance measurement Guest rapport building Managing hospitality operations budgets Staffing management General management Property management Camp Hotel maintenance management Full Job Description About Team Outsider We're on a mission to be the most hospitable team in the world! At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds and car care centers nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!
Team Outsider Values:
We put our team first : We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say "WOW!" : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction. We express gratitude : We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision. We get better every day : We're always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.. We are steadfastly resourceful : We do more with less and will do everything it takes to overcome a challenge. We give back : We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win. About the Role The General Manager is the leader of the campground and is responsible for the overall success of the property. This person builds and develops a high-performing team, delivers exceptional guest experiences, drives financial performance, and ensures the campground operates safely and efficiently. This role is best suited for an experienced campground or outdoor hospitality leader who has successfully managed campground operations, developed on-site teams, and owned business results. Mission of the Role The mission of the General Manager is to own the overall success of the Detroit / Ann Arbor KOA by building a high-performing team, delivering exceptional guest experiences, and driving strong financial results. As the on-site leader, you will bring the campground's vision to life through disciplined execution, hospitality-focused leadership, and engaging guest programming, ensuring the property runs smoothly while creating memorable experiences for guests. Outcomes of the Role Property Performance Achieve strong results in guest satisfaction, team engagement, and profitability. Effectively manage the campground's operating budget and financial performance. Execute the property's strategic priorities in partnership with company leadership. Guest Experience Deliver a guest experience that consistently generates positive reviews and repeat visits. Create and execute an engaging activities program that guests look forward to throughout the camping season. Build a culture where hospitality drives every guest interaction. Team Leadership Recruit, develop, and retain a high-performing team. Create a culture of accountability, growth, and recognition. Develop future leaders within the campground team. Operational Excellence Ensure campground operations run smoothly, safely, and efficiently. Maintain high standards for cleanliness, maintenance, safety, and compliance. Successfully execute campground improvement projects and capital investments. Business Management Use data and reporting to make informed business decisions. Communicate effectively with company leadership and cross-functional partners. Identify challenges early and implement practical solutions. Asset Stewardship Protect and improve the long-term value of the campground. Proactively identify operational risks and opportunities for improvement. What Makes Someone Successful in This Role Operational Leadership You can successfully lead a complex campground operation, manage competing priorities, and maintain a high standard of execution during both busy and slower seasons. Hospitality Leadership You understand that exceptional guest experiences drive business success and team pride. Team Development You build trust quickly, set clear expectations, provide meaningful feedback, and develop strong teams. Financial Acumen You are comfortable managing budgets, analyzing financial results, and making decisions that improve profitability while protecting the guest experience. Execution & Accountability You follow through on commitments, pay attention to details, and consistently deliver results. Problem Solving & Resourcefulness You identify challenges early, adapt quickly, and find practical solutions. Communication & Collaboration You communicate clearly and professionally with guests, team members, and company partners. Required Experience Previous General Manager, Assistant General Manager, Operations Manager, or similar leadership experience within a campground, RV resort, or outdoor hospitality operation Demonstrated success leading seasonal and year-round teams Experience overseeing guest services, maintenance, housekeeping, activities, staffing, and campground operations Experience managing budgets, labor, and property-level financial performance Proven ability to create exceptional guest experiences while delivering business results What You'll Love About This Opportunity Lead The Business You'll make decisions, develop your team, and drive the success of the campground while being supported by experienced leaders and Home Office partners. Make a Visible Impact Your leadership will directly influence the guest experience, team culture, and business performance of the property. Build Something Special From activities and events to team development and operational improvements, you'll have the opportunity to leave a lasting mark on the campground. Live Where You Lead On-site housing is available, allowing you to stay closely connected to the property, team, and guest experience. Enjoy the Best of Southeast Michigan Located near both Detroit and Ann Arbor, you'll have access to world-class sports, dining, entertainment, culture, and outdoor recreation. Grow With Team Outsider As Team Outsider continues to grow, we are committed to developing leaders who want to make an impact and build a long-term career in outdoor hospitality. The pay range for this role is: 68,000 - 72,000 USD per year(Detroit/Ann Arbor)
