General Manager

Description:

POSITION SUMMARY

The General Manager is responsible for providing overall leadership, vision, and operational direction for Sportsman's Lodge, a premier year-round resort located on the Rainy River at Lake of the Woods, widely known as the "Walleye Capital of the World." This role ensures the seamless execution of daily operations while delivering exceptional guest experiences in a destination renowned for world-class fishing, outdoor recreation, and authentic northern Minnesota hospitality. As the on-site leader, the General Manager cultivates a strong team culture rooted in accountability, service, and continuous improvement. This position serves as the primary liaison between Sportsman's Lodge and Leisure Hotels & Resorts (LHR) leadership, ensuring alignment with brand standards, company initiatives, and long-term strategic objectives.

KEY RESPONSIBILITIES

Leadership & Culture Lead, develop, and hold accountable to all department managers and team members. Foster a positive, service-driven culture aligned with Leisure Hotels & Resorts and Sportsman's Lodge values. Recruit, hire, train, and retain high-performing staff. Provide ongoing coaching, performance management, and succession planning. Ensure clear communication across all departments and with LHR leadership. Operations Management Oversee all lodge operations including front desk, housekeeping, maintenance, and restaurant/bar. Partner with outside operations team for fishing, marina, and seasonal programming. Ensure exceptional guest service standards and resolve escalated guest concerns. Maintain property standards for cleanliness, safety, and overall guest experience. Ensure compliance with all company policies, safety standards, and federal/state/local laws. Financial Performance & Accountability Own and manage the property's P&L performance. Develop and execute budgets, forecasts, and cost-control strategies. Monitor revenue, labor, and expenses to maximize profitability. Oversee payroll, accounts receivable, and financial reporting in partnership with LHR Accounting. Review and approve revenue reports, deposits, audits, and inventory controls. Investigate and resolve financial discrepancies (overages/shortages, variances, etc.). Sales, Marketing & Revenue Strategy Partner with LHR Marketing to drive occupancy, ADR, and seasonal promotions. Execute on-property marketing initiatives and guest engagement strategies. Monitor market trends and adjust pricing, packages, and offerings accordingly. Ensure strong online reputation management and guest feedback response. Administrative & Compliance Ensure accurate reporting, documentation, and record-keeping. Maintain compliance with OSHA, safety plans, and regulatory requirements. Oversee scheduling, labor management, and workforce planning. Ensure all systems (PMS, POS, payroll platforms) are effectively utilized. Hands-On Leadership Maintain a visible presence on property and lead by example. Step in operationally when needed (including weekends, evenings, and peak seasons). Support all departments during high-demand periods.

QUALIFICATIONS

Previous General Manager or Assistant General Manager or previous multi-department management experience preferred . Strong financial acumen with experience managing budgets and P&L. Experience in resort, lodge, or seasonal destination properties strongly preferred . Proven leadership, team development, and conflict resolution skills.

REQUIREMENTS

Ability to work a flexible schedule including nights, weekends, and holidays. Ability to work extended hours during peak seasons. Ability to lift up to 40 lbs. as needed. Strong problem-solving and decision-making skills under pressure. Excellent communication and interpersonal skills.

EDUCATION

High school diploma required. Bachelor's degree in hospitality, Business, or related field preferred (or equivalent experience).

ABOUT LEISURE HOTELS & RESORTS

At Leisure Hotels & Resorts, our people define our success. We are committed to fostering a culture rooted in honesty, transparency, fiscal responsibility, and talent development. We seek leaders who are passionate about hospitality, thrive in dynamic environments, and are committed to creating exceptional guest experiences.

Requirements:

Employee Benefits Overview We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees: 401(k) with

Employer Match:

Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance:

Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week. Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance:

We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you. Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance. Voluntary

STD / LTD

- Full Time employees can opt in to participate in Long Term Disability, or short term disability. We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.