RESTAURANT MANAGER / GENERAL MANAGER

Firehouse Subs Concord, NC Job Details Full-time $45,000

•$55,000 a year 1 day ago Benefits Paid training Paid holidays 401(k) Employee discount Flexible schedule Qualifications Microsoft Excel Inventory control Guest relations Food service health code compliance Handling large sums of money Team leadership Spreadsheets Staff scheduling Restaurant management Team scheduling Hiring Leading team collaboration initiatives Deposits Kitchen staff scheduling Managing food service teams POS systems Cash handling Time & attendance systems General management Payroll record maintenance Full Job Description

RESTAURANT MANAGER / GENERAL MANAGER

Pay:

$45,000

•55,000 per year

Job Type:

Full-time Location:

Firehouse Subs

•

Concord Mills, Concord, NC Work Location:

In person

ABOUT THE ROLE

We are hiring a Restaurant Manager / General Manager to help lead the daily operation of our Firehouse Subs location at Concord Mills. This is a hands-on restaurant management position. The right candidate must be able to lead the team during busy shifts, maintain strong food safety and guest service standards, and manage the administrative responsibilities required to run the business correctly. Our Concord Mills location is a high-volume restaurant in a busy mall environment. We need a manager who can lead the floor during peak periods while also staying disciplined with cash controls, deposits, inventory, labor, food cost, scheduling, payroll support, reporting, and follow-through. This position is ideal for an experienced restaurant leader who is ready to take ownership of store performance, team accountability, and daily operating controls.

KEY RESPONSIBILITIES

Operations and Store Leadership Lead daily restaurant operations from opening through closing Ensure the restaurant is clean, stocked, staffed, and ready for each shift Maintain speed of service, order accuracy, food quality, and guest satisfaction Ensure food safety, temperature logs, labeling, product rotation, and cleanliness standards are followed Keep the restaurant inspection-ready and operating to brand standards Address equipment, maintenance, supply, and operational issues promptly Team Leadership Hire, train, coach, schedule, and develop team members Hold employees accountable to performance, attendance, food safety, and guest service expectations Lead shift leaders and assistant managers with clear direction and follow-up Address employee concerns professionally and document coaching or performance issues when appropriate Build a team culture based on urgency, ownership, respect, and accountability Cash Controls and Deposits Oversee cash handling, drawer counts, voids, comps, refunds, discounts, safe balances, and deposits Ensure deposits are accurate, documented, and submitted on time Review and investigate cash shortages, overages, and unresolved discrepancies Maintain organized deposit records and supporting documentation Follow established cash-handling, safe, and security procedures Inventory and Food Cost Complete accurate weekly inventory counts Monitor product usage, waste, shortages, over-portioning, and inventory variances Support accurate truck orders based on sales, usage, par levels, and actual store needs Help control food cost through proper ordering, portion control, waste tracking, and product rotation Ensure receiving, storage, labeling, FIFO, and hold-time procedures are followed Labor, Scheduling, and Payroll Support Prepare and manage schedules based on business needs, labor targets, and employee availability Review time-clock punches, time edits, breaks, and payroll-related information Manage labor cost while maintaining appropriate guest service and store coverage Ensure staffing plans are in place for weekends, holidays, call-outs, and high-volume periods Support onboarding and employee records as needed Reporting and Administrative Follow-Through Review sales, labor, food cost, inventory, discounts, voids, waste, and other operating results Use basic Microsoft Excel or spreadsheets to track deposits, inventory, reporting, and follow-up items Provide timely and accurate updates to ownership Communicate problems early, with a proposed solution and expected completion date Complete recurring administrative responsibilities accurately and on time Guest Service Resolve guest concerns professionally and promptly Protect the guest experience while maintaining control of the operation Train the team to handle service issues with urgency and professionalism Escalate serious guest concerns to ownership when necessary

REQUIRED QUALIFICATIONS

At least 2 years of restaurant leadership experience as a Restaurant Manager, Assistant Manager, General Manager, Kitchen Manager, or similar role Demonstrated ability to lead a team in a fast-paced restaurant environment Experience with cash handling, drawer counts, deposits, and basic cash-control procedures Experience with inventory counts, product usage, waste control, or food-cost management Experience with scheduling, labor management, employee accountability, and shift leadership Strong reliability, organization, and follow-through with recurring responsibilities and deadlines Basic Microsoft Excel or spreadsheet skills, including entering information, updating simple tracking files, and reviewing totals for accuracy Ability and willingness to learn POS, scheduling, payroll, inventory, and reporting systems Clear and professional communication skills Availability for opening shifts, closing shifts, weekends, and mall holiday coverage Current ServSafe certification or willingness to obtain certification within 30 days; certification is paid by the company Reliable transportation and dependable attendance Ability to stand for extended periods and lift up to 30 pounds

PREFERRED QUALIFICATIONS

3+ years of restaurant management experience Prior experience as a General Manager, Assistant General Manager, or high-performing Assistant Manager Experience managing labor, food cost, inventory, scheduling, and store-level operating results Experience preparing bank deposits and completing deposit reconciliations Experience reviewing cash discrepancies, inventory variances, voids, discounts, waste, and other control items Experience with Toast, Restaurant365, 7shifts, or similar restaurant systems Experience using Excel for deposit tracking, inventory, scheduling, reporting, or basic operational analysis Experience training assistant managers, shift leaders, and hourly team members Bilingual English/Spanish communication skills are strongly preferred

COMPENSATION AND SCHEDULE

$45,000

•55,000 per year, depending on directly relevant restaurant management experience Full-time management position Schedule will include a mix of opening shifts, closing shifts, weekends, and mall holiday coverage Paid training during onboarding Free shift meal during each scheduled shift 401(k) eligibility after one year of full-time service Performance review after 60-90 days Opportunity for increased responsibility and compensation based on performance, business needs, and demonstrated results

HOW WE OPERATE

This store is owner-led and team-run. The owner reviews performance regularly with management and stays close to key operating results, including sales, labor, food cost, inventory, voids, discounts, deposits, payroll, and staffing. Strong performance and consistent follow-through are recognized quickly. Administrative responsibilities are just as important as running a strong shift. Deposits, inventory, reporting, payroll support, and deadlines must be completed accurately and without repeated follow-up. We are looking for someone who takes ownership, communicates early, follows through, and understands that restaurant management requires both strong floor leadership and disciplined back-office execution.

WHAT SUCCESS LOOKS LIKE

The restaurant is ready for every shift Guests receive fast, accurate, and friendly service Food safety standards are consistently followed Deposits are accurate, documented, and submitted on time Inventory counts are completed consistently Inventory and cash variances are investigated Labor and food cost are actively monitored Schedules are prepared based on business needs Employees receive clear training, expectations, and accountability The restaurant remains clean, organized, and inspection-ready Ownership receives timely and accurate information The manager can independently operate the restaurant and follow through on business priorities

TO APPLY

Apply online through Indeed. Please include details about your experience with: Restaurant management Cash handling and deposits Inventory and food-cost control Scheduling and labor management Payroll support or time-clock review Basic Excel or spreadsheet use Employee training and accountability Guest service and issue resolution Selected candidates will complete a brief phone or virtual interview followed by an in-person management interview.

BENEFITS

Employee discount Flexible schedule Paid training Free shift meals

Pay:

$45,000.00

•$55,000.00 per year

Benefits:

Employee discount Paid training

Work Location:

In person