Shift Manager Home Plate Restaurant - 4.6 Durham, NC Job Details Full-time $23 - $28 an hour 18 hours ago Benefits Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance Employee discount Flexible schedule Retirement plan Qualifications Cost management Cost control Attention to detail Conflict management Time management

Full Job Description Job Description:

Home Plate Restaurant is seeking a dependable and organized Shift Manager to oversee daily operations during assigned shifts. The ideal candidate will supervise staff, maintain excellent customer service, coordinate kitchen and front-of-house activities, and ensure smooth restaurant operations while upholding food quality, safety, and cleanliness standards.

Key Responsibilities:

Oversee daily restaurant operations during assigned shifts. Supervise and support front-of-house and kitchen team members. Assign duties and ensure staff complete tasks efficiently. Coordinate staff breaks, shift coverage, and workflow. Deliver excellent customer service and maintain guest satisfaction. Handle customer complaints and resolve issues professionally. Monitor food quality, presentation, and order accuracy. Coordinate with kitchen staff to ensure timely service. Maintain cleanliness and organization throughout the restaurant. Ensure compliance with food safety and sanitation standards. Monitor inventory and report low stock or supply needs. Assist with supply ordering and waste reduction. Oversee POS transactions, cash handling, and payment processing. Monitor staff attendance, punctuality, and performance. Ensure restaurant equipment and service areas are maintained. Support sales targets and cost-control procedures. Complete shift reports and communicate updates to management. Manage opening, closing, and shift handover procedures.

Qualifications & Skills:

Previous experience in restaurant or hospitality operations. Shift supervision or team leadership experience preferred. Strong leadership and communication skills. Excellent customer service and conflict-resolution abilities. Knowledge of restaurant procedures and food service standards. Familiarity with POS systems and cash-handling procedures. Understanding of food safety, hygiene, and sanitation. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment. Good decision-making and problem-solving abilities. Professional attitude, reliability, and attention to detail. Flexibility to work evenings, weekends, and holidays as required.

Pay:

$23.00 - $28.00 per hour Expected hours: 32.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person