Assistant Restaurant Manager

Assistant Restaurant Manager Vybez Kitchen Greensboro, NC Job Details Full-time $16 - $19 an hour 19 hours ago Benefits Paid training Employee discount Qualifications Teamwork Guest relations Team development FIFO Kitchen stations Full Job Description Job Overview Vybez Kitchen is seeking a hands-on Assistant Manager who will serve as the second-in-command of the restaurant. This leader will oversee daily operations, manage and develop the team, maintain food quality, provide outstanding customer service, and ensure the restaurant runs efficiently at all times. This is not a desk job. The Assistant Manager is expected to lead by example, work alongside the team, and be capable of operating every station in the restaurant.

The goal is simple:

if Chef Ky is away, the restaurant should operate at the same standard as if he were in the building. ⸻ Leadership & Team Management

• Lead and motivate employees during every shift.
• Supervise daily restaurant operations.
• Delegate responsibilities and manage workflow.
• Hold employees accountable to company policies and standards.
• Create a positive, professional, and team-oriented work environment.
• Coach employees and provide constructive feedback.
• Address employee concerns professionally.
• Enforce attendance, punctuality, and workplace expectations.
• Ensure every shift operates efficiently and with urgency.
• Lead pre-shift meetings to communicate daily goals, promotions, menu changes, and expectations.

⸻ Training & Development The Assistant Manager is responsible for building a high-performing team through consistent training and coaching.

Responsibilities include:

• Train all new employees using Vybez Kitchen SOPs and training materials.
• Cross-train employees to work multiple stations.
• Conduct ongoing coaching and retraining when necessary.
• Ensure employees follow recipes, portion sizes, cook times, and plating standards.
• Verify employees understand food safety and sanitation procedures.
• Complete training checklists and sign off once employees are fully trained.
• Reinforce Vybez Kitchen's customer service standards, culture, and core values.
• Hold employees accountable for following all procedures.
• Identify future leaders and help develop them.
• Ensure every employee can confidently perform their duties independently.

⸻ Kitchen Operations The Assistant Manager must be able to prepare and cook every menu item at Vybez Kitchen.

Responsibilities include:

• Cook every menu item to company standards.
• Prepare, cook, cut, debone, portion, and package oxtails.
• Complete daily prep lists.
• Ensure recipes and portion sizes remain consistent.
• Maintain food quality and presentation.
• Monitor ticket times and kitchen efficiency.
• Assist every station when needed.
• Ensure food is always cooked safely and correctly.
• Minimize food waste.
• Ensure prep is completed for upcoming shifts before employees leave. ⸻ Front of House Responsibilities
• Take customer orders accurately.
• Learn and understand every menu item, ingredient, and modification.
• Recommend menu items and upsell when appropriate.
• Handle customer complaints professionally and resolve issues promptly.
• Deliver excellent customer service.
• Ensure every guest leaves with a positive experience. ⸻ Inventory & Food Management
• Perform daily inventory counts.
• Monitor food usage and minimize waste.
• Ensure the restaurant never runs out of essential ingredients.
• Communicate inventory needs before products become low.
• Rotate inventory using FIFO (First In, First Out).
• Properly date and label all food products.
• Verify prep levels meet expected business demand. ⸻ Restaurant Operations
• Open and close the restaurant.
• Complete opening and closing checklists.
• Manage the daily flow of the kitchen.
• Ensure orders are prepared accurately and efficiently.
• Verify all online, pickup, and catering orders before they leave the restaurant.
• Maintain organization throughout every shift.
• Assist with scheduling when needed.
• Manage shift coverage during employee call-outs.
• Approve refunds, discounts, and customer resolutions according to company policy.
• Complete daily shift reports.
• Monitor labor productivity.
• Communicate important operational updates to ownership.
• Report equipment or maintenance issues immediately.
• Ensure the building is properly secured at closing. ⸻ Food Safety & Cleanliness
• Maintain Health Department standards at all times.
• Keep the restaurant inspection-ready every day.
• Enforce proper handwashing and glove procedures.
• Verify sanitizer buckets are mixed correctly.
• Ensure food is held at proper temperatures.
• Complete daily line checks.
• Maintain clean workstations throughout every shift.
• Ensure proper chemical usage and storage.
• Follow all food safety procedures. ⸻ Sales & Customer Experience
• Deliver exceptional hospitality.
• Encourage suggestive selling and upselling.
• Promote the Vybez Kitchen loyalty app and current promotions.
• Help increase sales while maintaining service quality.
• Monitor customer satisfaction and resolve concerns quickly.
• Review customer feedback and communicate recurring trends to ownership. Qualifications
• Previous restaurant management experience preferred.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving abilities.
• Reliable transportation.
• Ability to lift 50 pounds.
• Ability to stand for extended periods.
• Availability to work nights, weekends, and holidays. ⸻ What We're Looking ForWe are looking for someone who:
• Leads by example.
• Takes ownership.
• Treats the business like it's their own.
• Has a strong sense of urgency.
• Thrives under pressure.
• Solves problems independently.
• Holds themselves and others accountable.
• Is dependable and punctual.
• Maintains high standards every day.
• Builds and develops great teams. ⸻ Key Performance Indicators (KPIs)Success in this role will be measured by:
• Food quality and consistency
• Ticket times
• Labor efficiency
• Customer satisfaction
• Food cost and waste
• Inventory accuracy
• Team performance and accountability
• Employee training and development
• Restaurant cleanliness
• Health inspection readiness
• Sales growth
• Upselling performance
• Employee retention
• Attendance and punctuality
• Overall shift execution At Vybez Kitchen, our Assistant Manager is expected to lead from the front.

This role is responsible for ensuring every guest receives exceptional food and service while creating a culture of accountability, teamwork, consistency, and excellence. Every shift should reflect the same standards, energy, and operational excellence as if Chef Ky were present.

Pay:

$16.00 - $19.00 per hour

Benefits:

Employee discount Paid training

Work Location:

In person