Shift Manager Job Description Job Summary:

As a Shift Manager at our Fulenwider Enterprises KFC restaurants, you'll be the captain of the ship during your shift! You'll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you're passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities:

Supervise Shift:

You'll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.

Team Leadership:

Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.

Customer Service:

Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.

Food Safety:

Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.

Cash Handling:

Handle cash registers, process payments, and maintain accurate records.

Inventory Management:

Keep track of inventory levels, order supplies as needed, and manage stock rotation.

Shift Reports:

Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.

Training:

Train new team members on company policies, procedures, and customer service standards.

Problem-Solving:

Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.

Cleanliness:

Ensure the restaurant is clean, organized, and presentable at all times.

Promotions and Specials:

Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications:

Experience:

Previous restaurant or fast-food experience preferred.

Leadership Skills:

Ability to lead and motivate a team effectively.

Communication:

Excellent verbal communication skills.

Adaptability:

Thrive in a fast-paced environment and adapt to changing circumstances.

Availability:

Flexible availability, including evenings, weekends, and holidays.

Food Safety Certification:

Preferred but not required (can be obtained on the job).

Job Types:

Full-time, Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) matching Employee discount Health insurance Paid time off Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person