Position:

Assistant Manager Department:

Tim Hortons Location:

Akwesasne, NY FLSA Status:

Non-Exempt Reports to: Tim Hortons Operations Manager Company Overview Tarbell Management Group (TMG) is a proud Mohawk family-owned enterprise dedicated to its mission of empowering economic sovereignty for Tribal Nations and trusted partners. TMG has grown from a small local business into a diversified organization serving Indian Country and beyond, with operations spanning petroleum wholesale and transportation, convenience and restaurant services, tobacco manufacturing, brand management and national distribution and shared services. Our Core Values TMG offers a competitive total rewards package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, Holidays, telemedicine access, optional Aflac coverage, and other employee benefits that support work-life balance and well-being.

JOB SUMMARY

The Assistant Manager supports the Operations Manager in leading daily restaurant operations, developing team members, maintaining operational standards, and delivering an exceptional customer experience. This role helps drive sales, ensure efficient service, uphold Tim Hortons and TMG standards, and support a positive, high-performing team environment. The Assistant Manager is a floating position between three stores, Massena, and two locations in Akwesasne. Must be available to work a flexible schedule, including nights, weekends, and holidays, based on business needs. Qualified candidates may apply at www.thetmg.com/apply.

ORGANIZATIONAL MANDATES

Works collaboratively with the Operations Manager and, in their absence, ensures all aspects of daily operations are completed effectively.

Supports the Operations Manager in overseeing Caf & Bake Shop hours of operation and ensuring key performance measures are achieved.

Leads by example by reinforcing customer service expectations and ensuring team members create a positive customer experience through professional, friendly, and attentive service.

Ensures team members and operations consistently meet Tim Hortons and TMG standards, including expectations measured through Steritech Reports and Daily Inspection Logs, across all dayparts.

Oversees the proper care, repair, and maintenance of equipment used in daily operations.

Supports sales growth through daily customer engagement, operational execution, and approved external sales-building efforts.

Monitors productivity standards established in the annual budget, including food, paper, and labor cost targets.

Coaches, develops, and supports team members while holding them accountable for performance standards and operational expectations.

Establishes daily team goals to improve order accuracy, speed of service, hospitality, suggestive selling, and operational performance.

Maintains appropriate inventory levels based on sales trends, product yield, and business needs.

Promotes a safe work environment by ensuring team members follow established ...