Salary / 薪资待遇 $80,000 - $120,000 per year 年薪：$80,000 - $120,000 Location / 工作地点 Great Neck, Long Island, NY 纽约长岛大颈（Great Neck, NY） Job Type / 工作性质 Full-time (Monday-Friday) 全职（周一至周五） About Us 关于我们 Crown Mansion LLC is a real estate investment and management firm headquartered in Great Neck, Long Island, New York. The company specializes in real estate development, fund management, and international trade, with a diversified portfolio of high-quality commercial and residential properties. Crown Mansion LLC 是一家总部位于纽约长岛大颈（Great Neck）的房地产投资与管理公司。公司专注于房地产开发、基金管理及国际贸易业务，拥有多元化的优质商业及住宅地产投资组合。 Job Summary 职位概述 We are seeking an experienced and entrepreneurial General Manager of Operations to lead the planning, development, and launch of our coffee, spa, and medical aesthetics businesses. This role will play a key part in building the businesses from the ground up, including participating in business model development, store concept planning, investment budgeting, operational process design, vendor coordination, and team building. The General Manager will work closely with ownership and senior management to turn business concepts into scalable and sustainable operations. 我们正在招聘一名具有丰富运营管理及新业务筹建经验的运营总经理，全面参与并负责公司咖啡、Spa及医美业务的前期规划、筹建及运营体系搭建。 该岗位将深度参与门店商业模式、运营模式、投资预算、筹建计划、供应商协调及团队组建等核心工作，并与公司管理层紧密合作，将业务规划落地为可持续、可复制的运营体系。 Key Responsibilities 主要工作职责

• Lead the planning, setup, and launch of coffee, spa, and medical aesthetics business operations. 负责咖啡、Spa及医美业务的前期规划、筹建及落地运营。
• Participate in the development of store concepts, business models, service offerings, pricing strategies, and operating structures. 参与门店定位、商业模式、服务项目、定价策略及运营模式的制定。
• Work with ownership and management to develop initial investment budgets, operating budgets, and financial projections. 与公司管理层共同制定项目投资预算、运营预算及相关财务预测。
• Evaluate startup costs, equipment requirements, staffing needs, vendor expenses, and ongoing operating costs. 评估门店筹建成本、设备投入、人员配置、供应商费用及日常运营成本。
• Develop project timelines and coordinate store opening activities to ensure projects are completed on schedule and within budget. 制定门店筹建及开业时间表，协调各项筹建工作，确保项目按照预算及时间计划推进。
• Build and implement standard operating procedures (SOPs), service standards, workflows, and management systems. 建立并完善门店标准运营流程（SOP）、服务标准、工作流程及管理制度。
• Recruit, build, train, and manage the operations team for each business line. 负责各业务板块运营团队的招聘、搭建、培训及日常管理。
• Define organizational structure, staffing plans, job responsibilities, and performance expectations. 制定运营团队组织架构、人员配置方案、岗位职责及绩效目标。
• Identify, evaluate, and manage key vendors, suppliers, contractors, and business partners. 负责筛选、评估及管理重要供应商、服务商、承包商及合作伙伴。
• Coordinate purchasing and procurement of equipment, supplies, furniture, operating materials, and other startup requirements. 统筹设备、物料、家具、运营用品及其他筹建相关采购工作。
• Develop operational KPIs and regularly monitor revenue, labor costs, operating expenses, customer experience, and business performance. 建立运营核心指标（KPI），持续跟踪营业收入、人工成本、运营费用、客户体验及整体经营表现。
• Identify operational issues and implement improvement plans to increase efficiency, service quality, and profitability. 及时发现运营问题并制定改进方案，持续提升运营效率、服务质量及盈利能力。
• Develop scalable operating models that can support future store expansion and business growth. 建立可复制、可扩展的运营体系，为未来门店扩张及业务发展奠定基础。
• Work cross-functionally with finance, HR, marketing, construction, legal, and other internal or external teams throughout the planning and launch process. 在筹建及运营过程中，与财务、人力资源、市场、工程、法务及其他内部或外部团队进行跨部门协作。 Qualifications 任职要求
• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field preferred. 本科及以上学历优先，工商管理、酒店管理、运营管理或相关专业优先。
• 7+ years of operations management experience, including experience in multi-location retail, hospitality, wellness, beauty, medical aesthetics, food & beverage, or related industries preferred. 具有7年以上运营管理经验，有连锁零售、餐饮、酒店、健康管理、美容、医美或相关行业经验者优先。
• Proven experience in new business setup, store opening, or building operations from the ground up is strongly preferred. 具有新业务筹建、新店开业或从0到1搭建运营体系经验者优先。
• Strong experience in budgeting, cost control, staffing planning, and operational performance management. 具备较强的预算管理、成本控制、人员规划及运营绩效管理经验。
• Strong leadership skills with demonstrated experience building and managing high-performing teams. 具备优秀的领导能力，并有搭建及管理高效运营团队的实际经验。
• Strong business judgment and ability to evaluate business models, investment requirements, and operational feasibility. 具备较强的商业判断能力，能够对商业模式、投资需求及运营可行性进行分析和评估。
• Excellent project management, execution, and problem-solving skills. 具备优秀的项目管理、执行及问题解决能力。
• Strong communication, negotiation, and cross-functional coordination skills. 具备优秀的沟通、谈判及跨部门协调能力。
• Experience managing vendors, contractors, and external business partners is preferred. 有供应商、承包商及外部合作伙伴管理经验者优先。
• Bilingual English and Chinese skills are a plus. 中英文双语能力者优先。 Initial Priorities 入职初期重点工作
• Finalize the operating concepts and business models for the coffee, spa, and medical aesthetics businesses. 完善咖啡、Spa及医美业务的经营模式和运营方案；
• Develop preliminary investment and operating budgets. 制定初步投资预算及运营预算；
• Create store opening and project implementation plans. 制定门店筹建及开业实施计划；
• Establish staffing plans and recruit key operations team members. 制定人员配置方案并招聘核心运营团队；
• Develop SOPs, service standards, and management systems. 建立SOP、服务标准及内部管理体系；
• Coordinate vendors, equipment procurement, and other pre-opening activities.

协调供应商、设备采购及其他开业前筹备工作。

Pay:

$80,000.00 - $120,000.00 per year

Experience:

Operations management: 5 years (Required)

Language:

Mandarin (Required)

Work Location:

In person