Front of the House Manager

Front of the House Manager Front of the House Manager are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff.

Reports to:

Food and Beverage Operations Manager

RESPONSIBILITIES

Store Goals Ensure excellent overall store performance Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions Maintain an "A" health inspection rating at all times Keeping Fair workweek premiums to a minimum Maintain satisfactory Secret Shopper and Steritech averages Customer Service Maintain excellent customer service Take customer orders, maintain fast, accurate service, and positive guest relations Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process Resolve guest complaints or concems Leadership Effectively train, supervise, and mentors all bar staff members Hold employees accountable to Company standards using corrective action process Conduct performance appraisals Celebrate employee successes Lead by example, showing rather than telling Delegate fairly and appropriately Encourage employees to develop their skills and/or grow with the Company Teamwork & Communication Work as a team member to support other employees in their duties Follow the lead and direction of your GM/DM Communicate challenges and successes Be respectful of all guests, employees, vendors, and supervisors Accountability Take ownership over tasks that are assigned to you Hold self to the highest standard of performance Be knowledgeable of and hold yourself to all Company standards Be knowledgeable and hold yourself to the FGNY House Rules and theEmployee Handbook Station Mastery Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes Follow responsible alcohol service guidelines Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them Maintain expert knowledge of all bar offerings Take orders from guests and input into POS, ensuring 100% accuracy Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards Other Responsibilities Attend mandatory meetings including staff meetings, leadership meetings, etc. Perform opening and closing duties to Company standards Perform other duties as assigned by your supervisor

ESSENTIAL FUNCTIONS

Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 18+ years of age Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks) Function in a fast-paced and noisy environment Tolerance to temperature fluctuations Work with hazardous substances such as hot oil Read, write, speak, and understand basic English Communicate clearly Lead a team effectively Use a basic computer system (ex. cash register) Finger dexterity Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Available to work nights, weekends and holidays, and variable schedule, per the needs of the business Maintain general knowledge of

FGNY:

locations, transportation, management team, etc. Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates

EQUAL EMPLOYMENT OPPORTUNITY & REASONABLE ACCOMMODATION STATEMENT FGNY

is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other basis prohibited by federal, state, or local laws. Additionally, consistent with the Americans with Disabilities Act (ADA), Swingers is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. - An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: The candidate's ability to perform the tasks in the available job role. The candidate's self-rated skill proficiency. The candidate's fit for this job posting. The use of AI technology is used to converse with candidates, screen based on the position's criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.