SUMMARY To assist the Pet Supply Plus Store Director in establishing and maintain excellent customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly Assists in managing total store operations Processes information and merchandise through computer system and POS register system Assists with stocking of pet supplies deliveries and back stock, including building and filling displays Assists in keeping backroom neat and up to best practices standards Assists in handling Associate issues Assist in handling customer issues Assist with general care of animals Ensures all safety policies and procedures are followed by all Associates. Other duties as assigned

KEY ATTRIBUTES

Product knowledge Passion for pet business Leadership skills People/Communication skills Excellent Customer Service skills Integrity Ability to multi-task

SUPERVISORY RESPONSIBILITIES

Manages 3-4 Associates in the store. Provides direction, coordination, and evaluation of the store and Associates. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (GED) Possess product knowledge of pets and pet related products

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of customers or associates

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heel Safety Cutter Apron Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Communicate with Associates and customers Lift and/or move up to 30 pounds Frequently (Between 1/3 to 2/3 of the time) Climb Balance Stoop Kneel Crouch Overhead lifting Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Lift and/or move up to 100 pounds Vision Close Distance Ability to adjust focus Ability to distinguish colors

WORK ENVIRONMENT

Regularly Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines Occasionally Work in high places Fumes or airborne particles Toxic or caustic chemicals Risk of electrical shock Outside weather conditions Noise Level Moderate

PAY RANGE

(depends on industry experience)

BENEFITS

(eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program

•Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

•Position requirements may vary by store location