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Job Description
GENERAL MANAGER
- Sunnehanna Country Club Johnstown, Pennsylvania |
Reports To:
President, Board of Governors | Full-Time, Exempt
WHY SUNNEHANNA
Founded in 1923, Sunnehanna Country Club is one of Pennsylvania's most distinctive private clubs. Home to the internationally recognized Sunnehanna Amateur Championship & a renowned A.W. Tillinghast-designed golf course, Sunnehanna has earned a reputation as a premier destination for competitive amateur golf while providing exceptional experiences for members, families, & guests. Perched atop the Laurel Highlands overlooking Johnstown, Pennsylvania, the Club blends championship golf, family traditions, hospitality, and community. Sunnehanna is more than a golf club—it is a place where lifelong friendships are formed, traditions are carried forward, and future generations are welcomed into a storied culture built upon service, integrity, and pride.
WHY THIS OPPORTUNITY IS DIFFERENT
For the right leader, the timing of this opportunity is especially compelling. Sunnehanna is building upon a century of tradition while actively investing in its future. The addition of on-site cottage accommodations, continued focus on member experience, and growing interest from regional and national golfers have created a unique opportunity to help shape one of amateur golf's most distinctive club experiences. With an engaged membership, a nationally respected golf tradition, and a commitment to thoughtful evolution, the Club is well-positioned for its next chapter.
THE OPPORTUNITY
The General Manager serves as the senior operational and cultural leader of Sunnehanna Country Club. Reporting directly to the Board of Governors, the General Manager is responsible for delivering an exceptional member experience, leading a high-performing team, ensuring the Club's long-term financial health, and executing the strategic vision of the organization. The successful candidate will be a visible and engaged presence throughout the Club—building relationships with members, guests, and employees while balancing hospitality, operational excellence, and long-term stewardship of the Club.
KEY RESPONSIBILITIES
Leadership & Culture o Execute and communicate the Club's vision, goals, and standards. o Lead and develop department heads across Golf Operations, Clubhouse, Food & Beverage, and Maintenance. o Foster a culture of hospitality, professionalism, accountability, and continuous improvement. o Create an environment where members, guests, and employees feel welcomed, valued, and respected. Member Experience & Engagement o Champion exceptional service delivery across all member and guest touchpoints. o Maintain a visible and engaged presence throughout the Club. o Respond proactively to member feedback, concerns, and opportunities. o Support programs, events, and traditions that strengthen member engagement and retention. Financial & Operational Stewardship o Prepare and manage annual operating plans and budgets. o Monitor financial performance and ensure responsible stewardship of Club resources. o Oversee clubhouse operations, facilities, vendor relationships, and capital projects. o Ensure compliance with applicable regulations, safety standards, and risk management practices. People & Team Development o Recruit, develop, and retain high-performing employees. o Establish clear expectations, accountability, and development opportunities. o Promote communication, teamwork, and employee engagement. o Foster a culture where employees take pride in serving the membership. Strategic Execution & Board Relations o Partner with the Board of Governors to develop & execute the Club's strategic vision, annual operating plans, & budget. o Support membership recruitment, retention, and engagement initiatives. o Build relationships with prospective members, local businesses, and community organizations. o Provide regular operational and financial reporting to the Board. o Track key performance indicators and support long-term planning efforts.
QUALIFICATIONS & PHYSICAL REQUIREMENTS
Bachelor's degree in Business Administration, Hospitality Management, Recreation Management, or a related field. Minimum 3-5 years of progressive management experience in hospitality, country clubs, or service-oriented environments. Proven ability to lead teams, develop talent, and foster a positive organizational culture. Demonstrated success delivering exceptional member, guest, or customer experiences. Strong financial acumen, including budgeting, forecasting, and P&L management. Experience overseeing multi-department operations, including food & beverage, facilities, and member services. Outstanding interpersonal, communication, and relationship-building skills. Proficiency with business software, CRM systems, and Microsoft Office applications. Ability to balance operational excellence, member engagement, and long-term strategic objectives. Ability to conduct regular walkthroughs of the facility, including stair climbing and lifting up to 50 pounds. Availability to work flexible hours, including evenings, weekends, and holidays as required for events or emergencies.
WHY BUILD YOUR CAREER HERE?
Be the Face of the Club - Build meaningful relationships with members, guests, tournament participants, and employees while creating a welcoming atmosphere that reflects the best of Sunnehanna. Build Meaningful Community - Lead a membership-focused culture where hospitality, engagement, and relationships matter as much as operational excellence. Affordable Quality of Life - Enjoy a cost of living and housing market that allows families to build a home, not just rent one. Family-Friendly Community - Benefit from strong schools, youth sports, outdoor recreation, and a safe environment to raise a family. Outdoor Recreation & Lifestyle - Experience the four-seasons of the Laurel Highlands through golf, hiking, fishing, skiing, cycling, state parks, and countless outdoor activities all within a short drive. Convenient Location with Regional Accessibility - Enjoy the advantages of a close-knit community while maintaining convenient access to Pittsburgh, State College, Harrisburg, and surrounding regional markets. Make a Lasting Impact - Help shape the future of a nationally respected club while preserving a tradition that will continue to inspire generations of members and golfers. Sunnehanna Country Club is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Education:
Bachelor's (Required)
Experience:
Management in
Hospitality:
3 years (Required) Shift availability: Day Shift (Required) Night Shift (Required)
