A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Overview The Shift Manager plays a vital leadership role within each Dunkin' location, directly supporting the Store Manager and team in delivering exceptional guest experiences. This hands-on position involves overseeing store operations during assigned shifts, coaching team members, driving efficiency, and ensuring compliance with company policies and brand standards. Shift Managers are expected to lead with confidence, communicate effectively, and model a high level of integrity. They help create a workplace environment that prioritizes teamwork, guest satisfaction, and personal development. Mission Statement Fast and Friendly Service. Clean Restaurants.
Core Values Teamwork:
We are a family. We succeed together.
Excellence:
Consistent, high-quality results in all areas.
Growth:
Development of individuals and the organization through clear goals, accountability, and celebration of success. Key Responsibilities Leadership & Culture Supervise and motivate team members throughout the shift to deliver fast, friendly, and accurate service. Assign roles and responsibilities based on crew strengths and shift needs. Communicate expectations, provide real-time feedback, and recognize achievements. Foster a respectful and positive work environment, aligned with company values. Training & Development Support the onboarding and training of new Crew Members. Reinforce the use of tools, procedures, and training systems during shifts. Identify opportunities for improvement and help team members develop their skills. Operational Execution Monitor shift execution to ensure adherence to food safety, sanitation, and quality standards. Lead shift deployment to meet service standards and customer demand. Ensure marketing initiatives and restaurant standards are properly executed. Report equipment issues and support basic troubleshooting where applicable. Guest Service & Problem Solving Role model a guest-first attitude, responding promptly and professionally to concerns. Drive a sense of urgency to exceed guest expectations. Resolve in-the-moment challenges with sound judgment and clear communication. Qualifications Previous experience in quick-service, fast food, or hospitality preferred Prior supervisory or shift leadership experience strongly encouraged Must be able to speak, read, and write in English Strong communication and problem-solving skills Ability to lead by example and hold team members accountable
Key Competencies Guest Focus:
Anticipates and understands guest needs and expectations
Leadership:
Builds trust and motivates others through clear direction and recognition
Decision-Making:
Acts quickly and confidently using good judgment
Team Development:
Helps others grow through training and feedback
Time Management:
Manages priorities and adapts to dynamic situations Compensation & Perks Competitive hourly wage based on experience Flexible scheduling options Employee meal discounts Paid time off after one year with the company Medical Insurance with Company contribution (full time employees) 401k match Opportunities for promotion If you're ready to take the next step in your leadership journey and work with a winning team, we'd love to hear from you. Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
Pay:
$15.00 - $16.00 / hour
Job Type:
fulltime, parttime
Education:
No education required Work location: On-site Sevak
