IHOP - 3.4

Lincoln, RI Job Details Full-time 1 day ago Full Job Description El Gerente de Restaurante IHOP reporta directamente a su Gerente General. El gerente supervisa directamente a los empleados del restaurante IHOP. Sus principales responsabilidades incluyen la gestión de las operaciones en la parte delantera y trasera de la casa con una alta concentración en la rentabilidad y el crecimiento de las ventas, manteniendo constantemente los estándares de calidad y servicio de IHOP.

Las responsabilidades incluyen:

Ejecutar objetivos, estrategias y tácticas anuales financieras, de marketing de restaurantes locales, servicio al cliente y recursos humanos para el restaurante según lo definido por los Procedimientos Operativos Estándar (SOP) actuales de IHOP y el plan de operaciones actual del restaurante. Desarrollar y mantener una relación de trabajo funcional profesional con los empleados por hora del restaurante y la organización franquiciada Gestión de la planta del restaurante, centrándose en el contacto regular con los huéspedes. Manejar las quejas de los huéspedes de manera profesional y oportuna, asegurándose de que la frecuencia de las quejas esté dentro de los límites aceptables. Garantizar que el reclutamiento y la capacitación de los empleados, las operaciones, la preparación de alimentos, la seguridad alimentaria y el saneamiento, y las prácticas de seguridad cumplan con el POE en estas áreas. Llevar a cabo nuestras tareas de supervisión, como reclutamiento y contratación, capacitación, dirigir el flujo de trabajo, evaluar el desempeño, recompensar y disciplinar a los empleados y resolver quejas y problemas. Completar todos los informes y documentos requeridos con precisión y a tiempo. Mantener archivos de personal con documentos laborales y legales apropiados. Disponible para días laborables, noches y fines de semana

Beneficios:

Salario competitivo Horarios flexibles Entrenamiento pagado Oportunidades reales de avance

Requisitos:

Diploma de escuela secundaria o experiencia equivalente Capacidad para hablar y leer inglés e interpretar documentos como reglas de seguridad, instrucciones de operación y mantenimiento, y manuales de procedimientos; capacidad para escribir informes de rutina y correspondencia; y capacidad para hablar eficazmente ante grupos de empleados e invitados. Habilidades informáticas básicas que incluyen correo electrónico, MS Excel, MS Word es una ventaja Lo anterior no es una descripción de trabajo con todo incluido. Desde 1958, el IHOP® es el lugar donde la gente se reúne durante el desayuno, disfruta de los descansos para estudiar, toma algo antes o después de los eventos deportivos y mucho más. Y no importa qué platos pidan en el menú, hay un ingrediente que siempre es constante: una sonrisa. A lo largo de los años hemos visto millones de sonrisas en nuestros restaurantes y ahora las hemos compartido en fotos por todas nuestras redes sociales. De hecho, las sonrisas son tan parte de nuestra cultura que cambiamos nuestro logo para incluir una. Este es solo uno de los muchos cambios divertidos y emocionantes que puedes esperar de IHOP.® Porque sabemos que la distancia más corta entre dos personas es una sonrisa.

- Tipo de trabajo:

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