General Manager - Pawleys Plantation

Duties and Responsibiliti es: At Pawleys Plantation Golf & Country Club, every interaction matters. We are seeking a visible, hands-on leader to oversee all aspects of club operations while serving as a trusted point of connection for our members, guests, team members, and the Pawleys Island community. This role is central to the daily life of the Club—setting the tone for exceptional service, fostering strong relationships, and ensuring seamless experiences across golf, dining, and member activities. The ideal candidate is a hospitality-focused leader who values attention to detail, operational excellence, and creating meaningful experiences in a member-driven environment. Responsible for the management of all aspects of the club including its activities and the relationships between the club and its members, guests, team members, and community. Develop and follow annual operations plan and annual budget for golf course. Partners with Human Resources on posting jobs, employee selection, hiring, training, performance evaluations, disciplinary action, appraising performance, addressing complaints, and problem solving. Ability to promote a culture of a high level of customer services skills and attention to detail. Organize regular manager meetings to review club activities and department performance. Works closely with managers to ensure department revenue goals and annual objectives are being achieved. Works directly with the Director of Membership and any club appointed members to ensure club's activities are scheduled and executed accordingly. Responsible for strategically growing and maintain the membership at the club. Purchases supplies and materials within budgetary limitations. Supervises, hires, trains, and disciplines personnel according to FGI's policy. Oversees customer and member communications. Ensures employees are following the SCORE customer service program, operations, policies, and safety through regular communication. Maintains security of golf course property and buildings. Maintains working knowledge of Employee Handbook. Follows insurance and accident procedures. Monitors daily the food and beverage facility to ensure quality of food and service. Works with marketing team to ensure club's website and social media is being utilized effectively. Works closely with F&B Management to ensure quality of service. Maintains familiarity with terms of all leases and contracts. Monitors invoice accuracy and vendor programs. Responsible for monitoring all aspects of payroll in a timely manner. Manage and train all staff to ensure they are utilizing the principles and beliefs outlined in the SCORE customer service program. Utilize the resources of our SCORE program to recognize team members who are excelling in customer service. Works with revenue management team to manage rounds and rates for the facility. Maintains active role in the overall operation to include various shifts and departments. Maintains accurate inventories in all departments and monitors invoices for accuracy. Works with Head Professional to book golf outings, quote greens and cart fee rentals, and book tee times.

Safety Responsibilities and Requirements:

Actively demonstrates, encourages, and models safety rules and guidelines. Reports safety or hazard concerns to management. Reports any on the job injuries to management. Takes personal responsibility for safety every day. Qualification-Requirements Experience - Education Minimum 3 years golf/golf shop experience. Must have fundamental computer skills and understanding of MS Word and Excel. Excellent oral and written communication skills. First Aid Certified is required within one year of start date. Passionate and knowledgeable regarding the golf industry. Ability to manage multiple tasks, is organized and detail oriented. Maintain confidentiality of information. Must have a positive attitude. Ability to interact, manage, and lead all operation team members.