Department:

Administrative and General Reports to:

General Manager Summary:

Gains knowledge and experience required for promotion to general manager by performing the following duties: Responsibilities Provides excellent guest service. Is thoroughly familiar with all lodges and activities in CSP. Is knowledgeable in all areas of the resort operation. Has good working knowledge of Microsoft Office, front desk and all the lodges POS systems. Has a working knowledge of restaurant/food service operations. Assumes responsibility for the lodge in the absence of the general manager. Aids operations in all departments, including dining room, kitchen, front desk, housekeeping, lounge meeting rooms and banquet facilities as directed by the general manager. Learns line and staff functions, operations management viewpoints and company policies and practices that affect each phase of the resort business. Sets performance goals and objectives with general manager. May be assigned more responsibility on a department-by-department basis as directed by the general manager. Frequently moves from department to department, as the need arises, to support fellow staff members in achieving the company mission. Other duties as assigned.

Supervisory Responsibilities:

Carries out supervisory responsibility under direction of the general manager. Generally, responsibilities include training associates; planning, assigning and directing work; addressing complaints and resolving problems, but may include other duties as directed by the general manager. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required.

Education/Experience Preferred:

Associate degree or equivalent from two-year college or technical school; or six-months-to-one-year related experience and/or training or equivalent combination of education and experience.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity. Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl. The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds and sometimes 75 pounds. I have read this job description and understand its contents. Furthermore, I verify that I am able to meet all criteria as detailed above and am capable of performing all tasks described. I also understand that no written job description can detail every aspect of a job and realize that I may be asked to work in other areas besides my primary position.

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! 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