General Manager SOB Hospitality | Memphis, TN Full-Time | Restaurant Leadership Join the Team! SOB Hospitality is a Memphis-based restaurant group operating four distinct restaurant concepts across six locations throughout the Memphis area.
Our portfolio includes:
South of Beale
- Downtown Memphis, East Memphis, and Collierville Hen House Wine Bar
- East Memphis The Liquor Store Diner
- East Memphis Bangkok Alley
- Collierville Each restaurant has its own personality, menu, and guest experience, but all six share the same commitment to great food, genuine hospitality, and strong leadership.
We're looking for an experienced, motivated General Manager who is passionate about hospitality, developing people, and driving results. This is more than a restaurant management position. It's an opportunity to lead a business within an established, multi-concept restaurant group that values accountability, teamwork, and professional growth. The Role As General Manager, you are the leader of your restaurant and are accountable for its overall performance. You'll oversee daily operations, develop your management team, build a strong restaurant culture, and ensure every guest receives an exceptional experience. You'll work closely with your Director of Operations and the SOB Hospitality leadership team to achieve financial goals, maintain operational standards, and continuously improve your restaurant. Your success isn't measured by how much you personally do. It's measured by how well your restaurant performs, how consistently your team executes, and how effectively you develop your people. What You'll Be Responsible ForPeople & Leadership Recruit, hire, train, coach, and develop a high-performing restaurant team. Lead and develop your assistant managers, kitchen leaders, and hourly employees. Establish clear expectations and hold team members accountable. Create a positive, professional, and energetic work environment. Conduct effective pre-shift meetings, provide in-the-moment coaching, and reinforce operating standards. Build a team capable of delivering excellent results regardless of who's working. Identify and develop future leaders within your restaurant. Guest Experience & Hospitality Ensure every guest receives consistent, genuine, and attentive hospitality. Maintain high standards for food quality, service, cleanliness, and atmosphere. Lead from the floor with an active, visible presence during service. Recognize and resolve guest concerns before they become negative experiences. Monitor guest feedback and use it to drive improvement. Build relationships with regular guests and the surrounding community. Create an environment that encourages repeat visits and guest loyalty. Financial & Business Performance Take ownership of your restaurant's sales, profitability, and financial results. Manage labor, food costs, controllable expenses, and operational efficiency. Understand and actively manage your restaurant's key performance indicators (KPIs). Develop and execute strategies to increase sales and improve profitability. Monitor budgets, forecasts, and financial reports. Identify performance opportunities and implement measurable improvements. Collaborate with restaurant leadership to achieve business objectives. Operational Excellence Ensure consistent execution of SOB Hospitality's operating systems and standards. Lead effective daily pre-shifts, operational walkthroughs, position audits, and post-shift reviews. Maintain high standards for cleanliness, safety, food quality, and restaurant presentation. Ensure proper scheduling, staffing, training, and shift preparation. Identify operational weaknesses and correct them through coaching and improved systems. Maintain strong communication between front-of-house and back-of-house teams. Hold your management team accountable for executing daily responsibilities. Accountability & Communication Take ownership of your restaurant's results, both positive and negative. Communicate clearly and proactively with your Director of Operations. Establish goals, monitor progress, and follow through on commitments. Address challenges directly and professionally. Build a culture of responsibility, teamwork, and continuous improvement. What We're Looking For Previous General Manager or senior management experience in a full-service restaurant. Strong understanding of restaurant financials, including P&L statements, labor, food costs, and profitability. Demonstrated ability to lead, coach, and develop managers and hourly employees. Excellent communication, organizational, and problem-solving skills. A hands-on leadership style with a strong presence on the restaurant floor. Ability to balance hospitality, financial performance, and team development. A proactive, solutions-oriented mindset. High standards for professionalism, accountability, and consistency. Genuine passion for hospitality and creating memorable guest experiences. What Makes a Great General Manager at SOB Hospitality? We believe great restaurants are built through consistent execution, positive energy, and strong leadership. A great General Manager doesn't simply run shifts or solve problems as they arise. They build a team, establish expectations, and create systems that produce excellent results every day. They understand that their responsibility is not to be the best server, bartender, or kitchen employee in the building. Their responsibility is to build a team where everyone is capable of delivering an exceptional guest experience. They lead by example, coach in the moment, and take pride in helping others succeed. Most importantly, they take ownership of their restaurant as though it were their own business. Why SOB Hospitality? At SOB Hospitality, you're joining more than a single restaurant. With four concepts and six locations, we offer the opportunity to develop your leadership skills, expand your experience, and grow within a multi-concept hospitality organization. Our General Managers have the opportunity to lead their restaurants while benefiting from the resources, systems, and support of a larger restaurant group. We believe in developing leaders, recognizing strong performance, and creating opportunities for people who consistently deliver results. We're looking for leaders who take ownership, build great teams, and make their restaurants better every single day. If that sounds like you, we'd love to meet you. Apply today to join the SOB Hospitality team.
Job Type:
Full-time Pay:
$55,000.00
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Shift availability: Day Shift (Required) Ability to
Commute:
Memphis, TN 38119 (Required)
Work Location:
In person
