General Manager - Nashville, TN

General Manager - Nashville, TN Terry Black s Barbecue LLC Austin, TX Job Details Full-time 2 hours ago Qualifications Cost management Maintaining an organized workspace Food safety management Operations management Inventory management 5 years Sales analysis Facilities management Staff scheduling Regulatory compliance Employee retention Managing hospitality teams Cost control Compliance management implementation Sales data analysis Hiring Team management Decision making Financial control management Profit & Loss statement Recruiting Workplace health and safety regulatory compliance Senior level Training Loss prevention Cross-functional collaboration Escalation handling Profit and loss analysis Cash handling Leadership Staffing management Cross-functional communication Food service management Senior leadership Hospitality management Performance evaluation Full Job Description Black Family Hospitality is a family-owned Texas institution rooted in generations of tradition, heart, and hospitality. Since 2014, our restaurants—from Terry Black's BBQ to Opal's Oysters —have become celebrated icons of authentic Texas barbecue and elevated dining experiences. Each location upholds a commitment to quality, craft, and flavor that has earned recognition both locally and beyond. BFH is now expanding with an exciting new concept that blends immersive entertainment, expertly crafted cocktails, thoughtful cuisine, and experiential hospitality that goes beyond the traditional dining model. Joining our team means becoming part of a family-driven organization where craftsmanship, storytelling, and innovation converge, and where every team member helps shape the legacy ahead. Family. Flavor. Leg acy. The General Manager is responsible for the overall leadership, operational performance, and financial results of a three-concept hospitality venue consisting of Big Bob's Bowling, Smoko Loco, and Glory Roll Sushi Bar. This role requires a highly capable, hands-on operator who can balance service excellence, people leadership, and disciplined execution across multiple service styles under one roof. The General Manager serves as the senior on-site leader, accountable for guest experience, team performance, cost control, compliance, and brand standards. Success in this role requires strong judgment, organizational discipline, and the ability to move fluidly between entertainment operations, casual food service, and high-end dining and beverage execution.

Core Responsibilities:

Operational Leadership Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage Ensure facilities, equipment, and systems are maintained to company and safety standards Act as the primary escalation point for operational issues and guest concerns People Leadership & Culture Recruit, hire, train, develop, and retain management and hourly teams Establish clear expectations, accountability, and performance standards Coach managers and key leaders through regular check-ins and performance reviews Foster a culture of professionalism, hospitality, and teamwork across all concepts Financial Performance & Controls Own P&L performance, including labor management, COGS, controllables, and profitability Build and manage schedules aligned with business demand and labor targets Monitor sales trends, operational metrics, and guest feedback to drive improvement Support inventory controls, cash handling, and loss prevention practices Guest Experience Ensure a seamless and elevated guest experience across all touchpoints Lead by example on the floor, especially during peak periods Resolve guest issues promptly and professionally Maintain strong service pacing and flow between bowling, bar, and dining experiences Concept Integration & Execution Coordinate operations between Big Bob's Bowling, Smoko Loco, and Glory Roll Sushi Bar Ensure proper communication and collaboration between culinary, bar, and service teams Support specialty programming, events, and peak-period execution Balance volume-driven service with high-touch hospitality where required Compliance & Safety Ensure compliance with all local, state, and federal regulations Maintain food safety, alcohol service, and workplace safety standards Ensure required certifications (food handler, alcohol service, etc.) are current Uphold cleanliness, organization, and inspection readiness at all times Qualifications 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage Proven experience managing multi-revenue-stream or multi-concept operations Strong understanding of labor management, cost controls, and P&L accountability Experience leading both FOH and BOH teams High level of organization, professionalism, and decision-making ability Comfortable working nights, weekends, and holidays as business demands Preferred Experience Experience with bowling, entertainment venues, or hybrid hospitality concepts Background in bar-driven or chef-forward operations Experience working alongside tipped culinary or bar teams Familiarity with high-touch guest service environments •This job description provides a general outline of the responsibilities and expectations associated with the role. Please note that it is not an exhaustive list; duties may be added, removed, or adjusted as needed to support the ongoing needs of the business.